Help Desk

Top Skills' Details
This role is requires an active clearance, Sec+ certification, and MD-102 certification. Candidates must possess, or be able to obtain MD-102. Candidate(s) will be hired based on relevant experience and if they are able to obtain the cert. If the candidate obtains the MD-102 certification, there will be a casual meet and greet with the hiring and operations manager. This is an active need and so we are looking for candidates able to start as soon as possible.

1. Jr-mid level help desk experience
2. Experience supporting Microsoft Windows environment including Office 365
3. Must have Secret Clearance and Sec+ certification and be able to obtain a MD 102 Microsoft Endpoint Administrator cert prior to starting.

Job Description
Our client is seeking a Help Desk Support Specialist. The candidate for this position will work within the team to support the government Information Technology (IT) program in Dugway, UT. As Desktop Support you will work to ensure successful operations of the Information and Infrastructure systems for Dugway.

Primary Responsibilities and Essential Function

Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
Provide troubleshooting support for software and hardware.
Provide support for the administration of remote access systems.
Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO
Recommend methods to improve NEC operations.

Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).
Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.
Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.
Support thin client desktop solutions IAW the Army approved product list (APL).
Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end- user’s desktop.
Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct.

Location: 
- Onsite in Dugway, UT. Candidate must either be local, or willing to relocate as this position is fully onsite.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)

 This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI)
 Because an active or interim DoD clearance is required, U.S. Citizenship is required