Posted today
Secret
Unspecified
Unspecified
IT - Support
Doral, FL (On-Site/Office)
MANTECH seeks an experienced and skilled Executive IT Support Technician to join our team in Doral, FL. This position is on-site 5 days a week and may require travel up to 25%.
Responsibilities
Minimum Qualifications
Preferred Qualifications
Clearance Requirements
Physical Requirements
Responsibilities
- Provide Tier 1, 2, and 3 IT level support to the USSOUTHCOM Combatant Commander and executive staff
- Troubleshoot and resolve technical issues related to hardware, software, accessories, mobile devices, meeting and conference rooms, and video production
- Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions
- Maintain poise in stressful situations and maintain a professional demeanor under all circumstances. Maintain and troubleshoot the Commander's IT equipment, including laptops, desktops, peripherals, and mobile devices
- Perform tasks to improve the efficiency and reliability of the computing environment, including process improvement, automation, and technical solutions
- Ensure the smooth operation of the Commander's IT equipment on all enclaves (NIPR, SIPR, JWICS, CENTRIXS, etc.)
- Coordinate with other technical teams to ensure seamless support for the Commander. Adhere to strict security protocols and guidelines. Provide on-site IT support during the Commander's travel
Minimum Qualifications
- High School Diploma
- 5 or more year of experience in IT support or a related role.
- Experience supporting executive-level users
- Experience with a variety of IT hardware and software, including laptops, desktops, peripherals, mobile devices, and enclave systems (NIPR, SIPR, JWICS, CENTRIXS, etc.)
- CompTIA Security+ certification
- Microsoft: Endpoint Administrator Associate - MD-102 (required)
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- One or more of the following certifications: ITIL V4 Foundations, Microsoft: Azure Administrator Associate - AZ-104, Cisco CCNA.
Clearance Requirements
- Secret clearance required with ability to obtain Top Secret / SCI.
Physical Requirements
- Ability to lift 45 pounds and transport moderately heavy to heavy objects, such as computers and peripherals.
group id: RTX14564a
