Technical Support Specialist

Title
Technical Support Specialist
Full-Time/Part-Time Full-Time Description
RiVidium Inc. is seeking a Technical Support Specialist to support a U.S. Navy client by providing on-site helpdesk and technical support for current and future IT hardware and software configurations across domain networks.

The selected candidate will be responsible for troubleshooting and resolving technical issues encountered by domain users, installing, configuring, and maintaining hardware and software, and providing user training based on customer needs. The role supports U.S. and International Program Training Networks as well as standalone, non-NMCI assets.

Additional responsibilities include supporting electronic classroom deployments, managing user accounts, and documenting all activities within the ServiceNow ITSM ticketing system.

Key Responsibilities

• Provide Tier I/Tier II helpdesk support for domain users
• Troubleshoot and remediate hardware, software, and network issues
• Install, configure, and maintain IT hardware and software
• Support electronic classroom deployment and technical setup
• Perform account management activities (creation, modification, troubleshooting)
• Monitor system performance and availability
• Utilize and update trouble tickets within ServiceNow
• Follow and contribute to Standard Operating Procedures (SOPs)
• Deliver excellent customer service and technical communication
• Support cybersecurity and incident management processes

Minimum Qualifications

• Minimum 2 years of experience in industry, federal, or DoD IT / Help Desk Support
• Active DoD Secret Security Clearance
• Must possess DoD 8140.3 / IAT Level I certification (or higher)
  • Examples: CompTIA A+, Network+

Required Technical Proficiency

Support & Service Delivery

• Incident analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Trouble ticket documentation (incident, problem, event management)
• SOP development and maintenance

Technical Skills

• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Remote access technologies
• System administration fundamentals
• Common network tools (ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• OS command-line tools (ipconfig, netstat, etc.)

Security Awareness

• Cybersecurity principles, threats, and vulnerabilities
• Information classification and handling
• Incident management and compromise procedures

Preferred Qualifications

• 4+ years of Service Desk / Help Desk experience
• Experience with user account management and Tier I support
• Familiarity with ITSM tools, preferably ServiceNow

Training / Certifications

• DoD 8140.3
• IAT Level I Certification (or higher)
  • Examples: CompTIA A+, Network+

About the Organization Established in 2008, RiVidium, Inc. (dba TripleCyber) is a VA-Verified SDVOSB and an SBA-Certified 8(a) company. To prepare our clients for the future, RiVidium has balanced all parts of our organization to attract the finest employees in order to 'Strive to be the missing element defining tomorrow's technology'. RiVidium keeps pace and surpasses its competitors by meeting challenges of advancements in Logistics, Human Capital, Cyber, Intelligence & Technology. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at hr@rividium.com.
This position is currently accepting applications.