Posted today
Top Secret/SCI
Unspecified
Full Scope Polygraph
Springfield, VA (On-Site/Office)
Job Description
What You Will Be Doing:
What You Will Be Doing:
- Maintaining a clear view of the state of the environment at any given moment, knowing what has changed recently, what is at risk, and which services are most critical right now.
- Translating technical activity into mission and enterprise risk, connecting incidents to potential downstream impact, and flagging issues early so they can be contained.
- Using monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and performance degradation before they become outages.
- Asking the right questions early, determining who else may be affected, deciding when to engage engineering teams, and escalating with clear summaries, documented actions, and specific requests for assistance.
- Monitoring infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools.
- Performing first-line triage of events and incidents, validating alerts, separating symptoms from core issues, and quickly assessing scope and impact.
- Correlating events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
- Owning incidents from creation to resolution, opening and maintaining tickets, driving updates, coordinating with Tier 2 and Tier 3 technicians, and ensuring clean hand offs between shifts.
- Communicating clearly with internal teams, engineering partners, and mission stakeholders, providing calm, concise, fact-based status during incidents and change events.
- Executing established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
- Maintaining strong ticket hygiene, document actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
- Contributing to high-quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations.
group id: 90901937
