Posted today
Unspecified
Student (undergraduate/graduate)
Unspecified
Business - Support
Nashville, TN (On-Site/Office)
Call Center Representative
Company: Caduceus (Federal Contractor)
Location: Nashville, TN
Job Type: Full-Time, On-Site Only
About the Opportunity
Caduceus is hiring Bilingual (Spanish-English) Call Center Representatives to support a newly established, high-volume federal program contact center in Nashville, TN. Representatives will handle inbound calls, complete accurate intake, documentation, and routing through secure systems.
This role is on-site only and not remote.
Key Responsibilities
Answer and document high-volume inbound calls with professionalism and accuracy.
Perform real-time data entry, intake, and case documentation within secure systems.
Follow structured scripts, SOPs, and escalation procedures.
Maintain confidentiality and comply with federal data-handling and privacy standards.
Validate information and route cases to the appropriate unit.
Support shift operations, including nights, weekends, and holidays as needed.
Required Qualifications
High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
Ability to pass a government background check.
1–2+ years of experience in customer service, call center, or administrative roles.
Strong communication skills, attention to detail, and ability to work in a fast-paced environment.
Must be able to work on-site in Nashville, TN (not remote).
Preferred Skills
Experience using CRM, call center, or workflow/case-management systems.
Ability to follow structured scripts and SOPs in regulated environments.
Comfort working across multiple screens and systems simultaneously.
Company: Caduceus (Federal Contractor)
Location: Nashville, TN
Job Type: Full-Time, On-Site Only
About the Opportunity
Caduceus is hiring Bilingual (Spanish-English) Call Center Representatives to support a newly established, high-volume federal program contact center in Nashville, TN. Representatives will handle inbound calls, complete accurate intake, documentation, and routing through secure systems.
This role is on-site only and not remote.
Key Responsibilities
Answer and document high-volume inbound calls with professionalism and accuracy.
Perform real-time data entry, intake, and case documentation within secure systems.
Follow structured scripts, SOPs, and escalation procedures.
Maintain confidentiality and comply with federal data-handling and privacy standards.
Validate information and route cases to the appropriate unit.
Support shift operations, including nights, weekends, and holidays as needed.
Required Qualifications
High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
Ability to pass a government background check.
1–2+ years of experience in customer service, call center, or administrative roles.
Strong communication skills, attention to detail, and ability to work in a fast-paced environment.
Must be able to work on-site in Nashville, TN (not remote).
Preferred Skills
Experience using CRM, call center, or workflow/case-management systems.
Ability to follow structured scripts and SOPs in regulated environments.
Comfort working across multiple screens and systems simultaneously.
group id: 10439009
