Posted today
Secret
Unspecified
Unspecified
IT - Hardware
Herndon, VA (On-Site/Office)
Position Description
The Director of Cloud and Infrastructure is a senior leadership role responsible for the strategy, planning, and operation of Serco's entire IT infrastructure, encompassing both cloud-based and on-premises servers and networks. This leader ensures all technology resources are secure, scalable, reliable, and aligned with business goals, while driving operational excellence and continuous improvement across the hybrid environment.
This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance
In this role, you will:
Strategic Planning & Execution
Hybrid Environment & Networking Oversight
Leadership & Team Development
Security, Compliance & Governance
Automation & Operational Excellence
Financial Management & Cost Optimization
High Availability, Disaster Recovery & Monitoring
Qualifications
To be successful in this role, you will have:
Additional desired experience and skills:
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
The Director of Cloud and Infrastructure is a senior leadership role responsible for the strategy, planning, and operation of Serco's entire IT infrastructure, encompassing both cloud-based and on-premises servers and networks. This leader ensures all technology resources are secure, scalable, reliable, and aligned with business goals, while driving operational excellence and continuous improvement across the hybrid environment.
This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance
In this role, you will:
Strategic Planning & Execution
- Develop and execute Serco's enterprise cloud and network strategy aligned with corporate growth, digital transformation, and sustainability objectives.
- Lead modernization of hybrid-cloud integration (AWS, Azure Gov, GCC-High), data centers and network architecture redesign.
- Represent the Cloud and Infrastructure function at the Regional Architecture Board, Digital Advisory Board, and Investment Review Committee.
- Coordinate with parent company global initiatives.
- Develop and implement tactical plans for hybrid cloud infrastructure, ensuring seamless integration and management of on-premises and public cloud platforms.
Hybrid Environment & Networking Oversight
- Oversee day-to-day IT operations, ensuring adherence to corporate IT policies, procedures, and information security standards.
- Drive Infrastructure-as-Code (IaC), CloudOps, and DevSecOps automation across environments to improve speed, reliability, and compliance.
- Implement modern monitoring, observability, and AI-enabled predictive-maintenance systems to improve service availability and performance.
- Manage core network services, including firewalls, VPNs, DNS, routing, and overall network performance and security across headquarters and remote locations.
Leadership & Team Development
- Lead, mentor, and develop cross-functional teams of cloud engineers, network engineers, and system administrators, fostering a culture of continuous improvement and automation.
- Build and mentor a high-performing team, providing direction, coaching, and opportunities for growth, including support for skill development and certification programs.
Security, Compliance & Governance
- Under the direction of the Chief Information Security Officer (CISO), implement robust security measures and governance frameworks (zero-trust principles, NIST 800-171, and CMMC) to safeguard all infrastructure.
- Collaborate closely with dedicated security teams to ensure these standards are consistently applied and maintained across environments.
- Ensure compliance with Serco IT policies, regulatory standards, and industry's best practices.
- Identify and implement process improvements to enhance efficiency and productivity.
Automation & Operational Excellence
- Drive automation across all infrastructure services using Infrastructure as Code (IaC) tools and scripting languages to improve efficiency and reduce manual errors.
- Deliver cloud-related infrastructure and automation solutions, focusing on speed, quality, and operational excellence.
Financial Management & Cost Optimization
- Develop, maintain and execute an accurate budget, optimizing costs for both on-premises assets and cloud resource consumption while ensuring high-quality service delivery.
- Negotiate enterprise agreements with hyperscalers (AWS, Microsoft), carriers, and OEMs to optimize cost and performance.
- Evaluate ROI and cost-recovery models for infrastructure investments to support corporate EBITDA and margin objectives.
High Availability, Disaster Recovery & Monitoring
- Ensure high availability and design comprehensive disaster recovery and business continuity plans for all environments.
- Oversee performance monitoring of all systems, ensuring proactive identification and resolution of complex technical issues across the hybrid environment.
Qualifications
To be successful in this role, you will have:
- The ability to obtain and maintain a DoD Secret security clearance
- U.S Citizenship required
- A Bachelors Degree
- Or a High School Diploma/GED with minimum 14 years of experience in IT infrastructure management, with at least 5 years in leadership roles managing cloud services and hybrid environments in lieu of degree
- Minimum 10 years of experience in IT infrastructure management, with at least 5 years in leadership roles managing cloud services and hybrid environments
- Deep knowledge and technical expertise;
- AWS, Azure, and GCC-High cloud environments
- Network architecture (SD-WAN, VPN, routing, DNS, firewalls)
- Virtualization (VMware, Hyper-V), Windows/Linux servers, backup, and storage
- Automation frameworks (Terraform, Ansible, Jenkins, GitHub Actions)
- Automation Focus;
- Proficiency with automation and orchestration tools (IaC, CI/CD pipelines).
- Strong leadership, strategic planning, problem-solving, and communication skills to align technology initiatives with business goals and manage cross-functional teams
- Ability to travel up to 10%
Additional desired experience and skills:
- Any combination of AWS/Azure Architect, CCNP/CCIE, CISSP, ITIL v4, or PMP strongly preferred
- Experience with federal government contracting, especially in the US DoD space, and familiarity with NIST 800-171 controls is a plus
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan that includes counseling conditions
- Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
group id: 10118317
