Posted today
Confidential
$87,100 - $157,450
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
R-00172587
Description
Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.
The Call Center Integrator role designs, implements, and maintains integrations in a 24x7 Amazon Connect and Salesforce-based call center environment. The ideal candidate will have expertise in configuring Amazon Connect contact flows, integrating Salesforce Service Cloud, and enabling seamless bilingual support and agentic AI capabilities. This role requires hands-on experience with AWS services such as Lambda, DynamoDB, and API Gateway, as well as Salesforce CTI (Computer Telephony Integration) to optimize call routing, real-time data exchange, and AI-driven customer interactions. The Call Center Integrator will collaborate with cross-functional teams to ensure high availability, scalability, and compliance with industry standards while delivering innovative solutions to enhance customer and agent experiences. Strong problem-solving skills, a proactive approach, and the ability to operate in a fast-paced, always-on environment are essential for success in this role.
Primary Responsibilities:
System Integration and Implementation:
Technical Support and Troubleshooting:
Process Optimization and Automation:
Data Analysis and Reporting:
Compliance and Security:
Collaboration and Training:
Required Qualifications:
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or high latency ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.
Preferred Qualifications:
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting: December 22, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $87,100.00 - $157,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#Remote
Description
Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move.
The Call Center Integrator role designs, implements, and maintains integrations in a 24x7 Amazon Connect and Salesforce-based call center environment. The ideal candidate will have expertise in configuring Amazon Connect contact flows, integrating Salesforce Service Cloud, and enabling seamless bilingual support and agentic AI capabilities. This role requires hands-on experience with AWS services such as Lambda, DynamoDB, and API Gateway, as well as Salesforce CTI (Computer Telephony Integration) to optimize call routing, real-time data exchange, and AI-driven customer interactions. The Call Center Integrator will collaborate with cross-functional teams to ensure high availability, scalability, and compliance with industry standards while delivering innovative solutions to enhance customer and agent experiences. Strong problem-solving skills, a proactive approach, and the ability to operate in a fast-paced, always-on environment are essential for success in this role.
Primary Responsibilities:
System Integration and Implementation:
- Design, implement, and maintain integrations between call center systems, including telephony platforms, CRM tools, and workforce management software.
- Configure and optimize Interactive Voice Response (IVR) systems and Automatic Call Distribution (ACD) systems to improve call routing and customer interactions.
- Collaborate with vendors and internal teams to ensure seamless integration of third-party tools and applications.
- Implement cloud-based contact center solutions, such as Amazon Connect, Genesys, or Five9, to enhance scalability and flexibility.
Technical Support and Troubleshooting:
- Monitor call center systems to ensure optimal performance and uptime.
- Diagnose and resolve technical issues related to system integrations, telephony, and software applications.
- Provide technical support to call center agents and supervisors, addressing system-related inquiries and concerns.
- Conduct root cause analysis for recurring issues and implement long-term solutions.
Process Optimization and Automation:
- Identify opportunities to streamline call center workflows through automation and system enhancements.
- Develop and implement scripts, APIs, and other tools to automate repetitive tasks and improve efficiency.
- Collaborate with stakeholders to gather requirements and design solutions that align with business objectives.
Data Analysis and Reporting:
- Configure and maintain reporting tools to provide insights into call center performance metrics, such as call volume, average handle time, and customer satisfaction.
- Analyze data to identify trends, bottlenecks, and areas for improvement.
- Generate and present reports to stakeholders, highlighting key findings and recommendations.
Compliance and Security:
- Ensure that call center systems comply with industry regulations, such as GDPR, HIPAA, or PCI-DSS, as applicable.
- Implement security measures to protect customer data and prevent unauthorized access.
- Stay updated on compliance requirements and best practices to maintain a secure and compliant environment.
Collaboration and Training:
- Work closely with call center managers, IT teams, and other stakeholders to align technology solutions with operational goals.
- Provide training and documentation to call center staff on new systems, tools, and processes.
- Act as a liaison between technical teams and business units to ensure effective communication and collaboration.
Required Qualifications:
- Bachelors degree (or equivalent work experience) and 4+ years experience supporting and administering Salesforce environments.
- Strong technical skills in Salesforce and related server administration.
- Experience with AWS infrastructure.
- Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
- Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues, stakeholders, and vendors.
- Ability to work independently and as part of a team.
- Proficient in navigating electronic systems, computer programs, and virtual service platforms.
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or high latency ISP is not acceptable. Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.
Preferred Qualifications:
- Experience with IVR capabilities, preferably Amazon Connect (IVR), is a major plus.
- Experience with AWS GovCloud.
- Experience testing web application deployments.
- Experience verifying mission area systems against authorized software configurations.
- Experience supporting cloud environments hosting software developed using Agile techniques (Scrum, Kanban) and Atlassian tools like Jira and Confluence.
- Veteran/military retiree and/or military spouse or Experience working with and/or for military communities.
- Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting: December 22, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range $87,100.00 - $157,450.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
#Remote
group id: SCNCAPI2
Introducing the Next Level of Leidos
