Posted today
Public Trust
Unspecified
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
Who We Are:
Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that will face government tomorrow.
Job Description:
We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, AWS Lambda, API Gateway, and event-driven architecture. You will play a key role in building intelligent contact center solutions, maintaining, and integrating them with enterprise systems.
Key Responsibilities:
Required Skills:
Preferred Qualifications:
Public Trust Clearance:
Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa .
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Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that will face government tomorrow.
Job Description:
We are seeking a skilled and motivated AWS Connect Engineer to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, AWS Lambda, API Gateway, and event-driven architecture. You will play a key role in building intelligent contact center solutions, maintaining, and integrating them with enterprise systems.
Key Responsibilities:
- Build and deploy serverless applications using AWS Lambda, API Gateway, and Node.js.
- Integrate Amazon Connect with backend systems and third-party APIs.
- Implement event streaming and real-time data processing such as Amazon Kinesis
- Develop and manage contact flows, Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.
- Ensure solutions are secure, scalable, and compliant with industry standards.
- Monitor and troubleshoot production issues, ensuring high availability, and performance.
- Configure Amazon Connect (queues, routing, profiles, security roles).
- Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.
- Enable voice/chat/email channels and manage outbound dialing.
- Manage S3 recordings, KMS encryption, compliance, and Voice ID.
- Perform testing/debugging, optimize performance, and support UAT/monitoring.
Required Skills:
- 5+ years Amazon Connect implementation experience.
- Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, IVR, and integrations.
- Experience with enterprise contact center deployments and migrations
- Working knowledge of telephony fundamentals (SIP trunking, PSTN routing).
- Proven ability to configure and optimize workflows across multiple channels (voice, SMS, chat, email).
- Strong understanding of contact center and customer service operations.
- Experience building dashboards and reports using native tools or BI platforms.
- Familiarity with APIs and integration principles.
- Self-directed, curious, and collaborative mindset.
- Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
- Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
- Excellent problem-solving skills and ability to work in a fast-paced, agile environment.
Preferred Qualifications:
- AWS Certification (e.g., AWS Certified Developer)
- Experience with Amazon Lex, Polly, or other AI/ML services in the AWS ecosystem.
- Background in contact center technologies or customer experience platforms.
- Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).
Public Trust Clearance:
Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles
Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.
As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.
California Consumer Privacy Act (CCPA)
We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa .
Create a Job Alert
Interested in building your career at Tria Federal? Get future opportunities sent straight to your email.
Create alert
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