Client Executive Assistant

Position Description

If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a wonderful opportunity for you! This position will be on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Serco-NA is seeking a motivated individual to provide programmatic support to one of our Team Submarine customers. Serco-NA has an opening for an Executive Assistant/Office Manager (EA/OM) to support an active contract with the U.S. Navy in the Washington, DC area. As the EA/OM, you will be on a dynamic team providing technical and programmatic support to the VIRGINIA Class Submarine Program Office (PMS450) and the U.S. Navy's Team Submarine Program Offices at the Washington Navy Yard in Washington, DC! Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors. Serco supports the US Navy as a prime for their Team Submarine SHAPM contract supporting the acquisition of submarines. PMS450 is the acquisition program office for the New Construction of Attack Submarines and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. PMS450 is responsible for developing and deploying a more affordable, nuclear-powered attack submarine with multi-mission capability and enhanced capabilities for performance in littoral areas. VIRGINIA Class submarines support five of the six Navy core maritime capabilities: Deterrence, Maritime Security, Sea Control, Forward Presence, and Power Projection. The EA/OM will support the Program Manager (PM) and Deputy Program Manager (DPM) of one of the submarine program offices directly.

You will be entrusted to exercise discretion and independent judgement daily when presented with numerous and at times conflicting options while leading the execution of front office related matters to include oversight of calendars; contact management/screening; travel optimization/budget; correspondence review and editing; tracking/directing the completion of action items; assessing/developing policy; and a host of other functions that can have a significant impact on the success of the office, director, and their subordinates in their ability to execute their duties in a very fast paced and dynamic environment as they oversee hundreds of people operating remotely across the US. You will manage all matters and make quick decisions without prior approval within the front office and will interface with senior executives within the Department of Defense as well as Congressional Staffers. If your desire is to make a difference in the construction and sustainment of the US Navy Submarine force, this position is ideal. This position will be onsite at the Washington Navy Yard.

In this role, you will :

• Report to and provide counsel for a Navy executive/senior level manager O-6/GS-15.
• Oversee and manage the daily functional operation of a complex NAVSEA program organization.
• Lead and direct the work of others, including clerical, administrative, logistical support, and information technology personnel . Be familiar with a variety of the program office's technical efforts, internal practices and procedures, and both internal and external stakeholders. You will apply a professionally accumulated body of knowledge to develop and oversee tasks and projects.
• Facilitate development, implementation, and revision of work procedures and standards with key stakeholders across multiple organizations to improve efficiency and effectiveness of assigned operations.
• Rely on experience and judgment to plan and accomplish goals. Execute work with minimal supervision by your principal. A significant degree of creativity and latitude is required.
• Ensure compliance of program office personnel with established program office standards.
• Office Management. Organize and manage office operations and procedures, including scheduling, correspondence, filing, developing policy, and data entry to ensure efficient day-to-day operations.
• Document Preparation . Prepare, proofread, and edit documents, presentations, and reports to support business processes and project objectives.
• Meeting Coordination . Schedule and coordinate meetings, including preparing agendas, taking minutes, and tracking action items to ensure effective communication and follow-up.
• Travel and Expense Management . Arrange travel logistics and process travel expense reports, ensuring adherence to company policies and procedures.
• Communication Support . Act as a point of contact for internal and external communications, including handling inquiries, directing calls, and distributing correspondence.
• Project Assistance . Provide administrative support to various projects, including maintaining project documentation, tracking progress, and assisting with project-related tasks as needed.
• Record Keeping . Maintain accurate records and databases, ensuring data integrity and confidentiality, in compliance with company policies and government regulations.
• Supply Management . Manage office supplies inventory, ensuring the availability of necessary materials and placing orders as needed.

Qualifications

To be successful in this role, you will:

• Ability to oibtain a Secret clearance.
• A Bachelor's Degree (experience in lieu of degree).
• 5+ years' experience in a government or defense-related environment.
• 2+ years of supervisory experience in an office setting.
• Excellent written and oral communications skills.
• Strong organizational, communication, and multitasking skills with the ability to prioritize tasks and work under deadlines.
• Ability to work independently, make independent decisions, and be part of a cohesive team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Demonstrate the ability to interact with senior management on complex technical issues.
• Ability to work both in a team environment and independently, and often under short, multiple deadlines.
• Ability to be a team player, work well with others and contribute positively to work/team environment while continually seeking ways to enhance contribution to the team.
• Reporting to work at the Navy Yard 5 days a week except for government holidays is expected with occasional exceptions.

Additional desired experience and skills:

• Experience working in submarine community as a senior enlisted, such as a Senior or Master Chief.
• Experience as an executive assistant preferably supporting an SES or flag officer within the NAVSEA front office environment.
• Active NMCI/Flankspeed account and CAC (Common Access Card) are a plus.
• Work experience in the Navy and specifically within Team Submarine or submarines in general.
• Desired knowledge of DoD policies, NAVSEASYSCOM/Team Submarine policies and procedures.
• Desired active NNPI account and CAC.
• Desired: 10 or more years of experience with Navy acquisition and Submarine Programs.
• Desired: Experience leading a project and interfacing with an end item customer.
• Desired: Knowledge of Program Management, including the acquisition process, the budgeting process and Navy program execution.
• Active-Duty Experience in the submarine or yeoman service preferred.
• Recent experience in Team Submarine would be ideal.
• Preferred Experience in supporting Navy or DoD-related programs are a plus.
• Preferred Familiarity with government contracting processes.
• Preferred Knowledge of document management systems.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS - Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .