Technical Writer II

Epsilon is now part of AMERICAN SYSTEMS!

We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for our employees. Epsilon will operate as a wholly owned subsidiary of AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1, 2026. We're committed to a smooth transition and look forward to what we'll achieve together.

Read more here: AMERICAN SYSTEMS Acquires Epsilon, Inc.

Our Customer's Mission:

The Security Operations Center (SOC) is responsible for the overall security of enterprise-wide information systems and networks. The SOC's objectives are to protect, detect, respond, and recover from information security (IS) threats to the enterprise and associated systems. The SOC is chartered to prevent, detect, contain, and eradicate cyber threats through monitoring, intrusion detection, and protective security services to information systems. The SOC also conducts vulnerability assessments, analyzes cyber threats, monitors the email gateway, and collects information on and investigates and reports on all confirmed or suspected security incidents.

Compensation and Benefits:

We offer competitive compensation, comprehensive benefits through a major national carrier, generous PTO, paid holidays, and immediate 401(k) contribution. Starting January 1st, 2026, you'll gain access to AMERICAN SYSTEMS' benefits package and employee ownership program-details will be shared during your recruiter conversation.

Responsibilities

An Average Day:
As the Technical Writer II, you will create, prepare, edit, maintain high-quality technical documentation, and distribute internal and external customer facing communications and user guides, as well as service advisory notifications to the NPS personnel with a strong focus on security documentation and policies. You will work closely with security teams, engineers, product managers, and other subject matter experts to ensure that complex security concepts and procedures are clearly communicated to both technical and non-technical audiences. Additionally, in this position you will:

• Assist in the creation and maintenance of security policies that align with industry best practices and regulatory requirements.
• Create, update, and maintain security policies, procedures, guidelines, incident response plans, and other security-related documentation. Create various communication products such as displays, booklets, documentation (e.g. Service Advisories, Tech Tips, eBiz Notifications, System 411 Notifications) and pamphlets.
• Work closely with the security team, IT, engineering, and other cross-functional teams to gather information and ensure the accuracy and relevance of security documentation.
• Review and edit security content produced by other team members to ensure consistency, clarity, and technical accuracy.
• Organize and manage security documentation sets, ensuring they are up-to-date, accessible, and comply with industry standards and regulatory requirements.
• Provide documentation support for security audits and compliance initiatives, ensuring that all security documentation is audit ready.
• Gather and incorporate feedback from users, stakeholders, and auditors to continuously improve the quality and effectiveness of security documentation.
• Identify and implement improvements to documentation processes and tools, particularly in the area of security, to enhance efficiency and quality.
• Manage multiple versions of security documentation as policies and procedures evolve, ensuring that all documentation is properly versioned and archived.

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Bachelor's degree in Technical Writing, English, Communications, Information Security, or a related field; or equivalent experience.
• Must hold an interim or favorably adjudicated DoD/IC SECRET collateral clearance before onboarding.
• 3-5 years' experience conducting writing in a technical environment, with direct experience writing and editing customer facing communications.
• Strong writing, editing, and proofreading skills with an ability to write in a clear and concise manner, particularly in the area of security.
• Excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
• Strong interpersonal skills with the ability to work effectively both independently and as part of a team.
• Experience in creating documentation such as user guides, manuals, and online help files.
• Good interpersonal skills to collaborate with subject matter experts and team members.
• Ability to understand and communicate complex security concepts and procedures to diverse audiences.
• Proficiency in using documentation tools, software, and knowledge management databases.
• Proficiency in Microsoft Office Suite, XML, HTML, and CSS.
• Ability to research and gather technical information from various sources.
• Strong attention to detail and the ability to present complex information clearly and concisely.
• Knowledge of industry standards and best practices for security documentation.
• May require occasional travel to the customer location in Monterey, CA.

Pay Transparency Statement for Epsilon

Epsilon is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $68,842.00/Yr. - USD $98,991.00/Yr. Actual compensation will be determined based on several factors permitted by law. Epsilon provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status