VoIP Operations Engineer - SBC

Piper Companies is seeking a VoIP Operations Engineer - SBC to support a leading federal program onsite at Fort Meade, MD. This role focuses on advanced Session Border Controller (SBC) engineering, carrier-grade VoIP integration, and PSX policy management for mission-critical telephony systems. The ideal candidate will have deep SBC experience from a carrier perspective and hold an active Secret Clearance.

Responsibilities for the VoIP Operations Engineer - SBC:

• Serve as an embedded engineer within federal operations, providing hands-on SBC and VoIP expertise.
• Configure, deploy, and maintain SBCs and PSX policy servers for SIP trunking, routing, and security.
• Perform carrier-grade SBC integration, including SIP normalization, header manipulation, and policy enforcement.
• Conduct advanced troubleshooting at the SIP layer, including packet captures, call flow analysis, and fault isolation.
• Support migration projects (TDM to SIP), lab testing of new SBC firmware/software, and interoperability validation.
• Collaborate with network and voice teams to ensure high availability and compliance with federal standards.

Qualifications for the VoIP Operations Engineer - SBC:

• 5+ years of experience in VoIP engineering and SBC deployment, preferably in carrier or large enterprise environments.
• Expert-level knowledge of SIP protocol, including interpreting SIP messaging and debugging complex call flows.
• Hands-on experience with SBC platforms and PSX policy server configuration.
• Familiarity with SIP trunking, routing policies, and interconnect requirements for carrier-grade deployments.
• Experience with packet capture tools (Wireshark) and troubleshooting at the SIP layer.
• Must be eligible to work in the U.S. and have an Active Secret Clearance.
• Knowledge of Cisco CUBE SBC, CUCM provisioning, and PBX environments.

Compensation/Benefits for the VoIP Operations Engineer - SBC:

• Salary Range: $100,000 - $120,000 (based on experience and clearance level).
• Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave, and Holidays.

This job opens for applications on 12/19/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: VoIP Engineer, SBC Engineer, SBC, PSX Policy Server, SIP Trunking, SIP Protocol, Carrier Integration, SIP Normalization, Packet Capture, Wireshark, TDM to SIP Migration, Secret clearance