IT Operations Support Technician

Job Description

Why Choose GRVTY

GRVTY started with a simple, American idea: we do things not because they are easy but because they are hard. GRVTY exists to answer challenges. We do it for customers in defense, intelligence, homeland security-anyone whose job it is to advance America's strategic position. The size of the challenge we face demands new skills, new backgrounds, and new thinking. That's what we're here to deliver. And when you work shoulder to shoulder with brilliant people tackling the most high-stakes challenges, it's invigorating. Our culture is built on collaboration, mission-focused innovation, and a commitment to excellence, where every challenge we answer opens the door to a new possibility.

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense-including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

Step into the center of a mission-critical IT Operations environment. As an IT Operations Support Technician on our Operations 24x7 Support team, you are the first responder for enterprise infrastructure events, keeping networks, systems, and applications stable for our customers around the clock. You will combine technical troubleshooting with strong operational awareness, using tools, dashboards, and tickets to protect availability and performance in real time. Day Shift: Weds (alt) - Sat 0530 - 1730 ET

Your Impact:

• Maintain a clear view of the state of the environment at any given moment, know what has changed recently, what is at risk, and which services are most critical right now.
• Operate with Operational Intelligence: Translate technical activity into mission and enterprise risk, connect incidents to potential downstream impact, and flag issues early so they can be contained.
• Provide Insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and performance degradation before they become outages.
• Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific requests for assistance.
• Monitor infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools.
• Perform first-line triage of events and incidents, validate alerts, separate symptoms from core issues, and quickly assess scope and impact.
• Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
• Own incidents from creation to resolution, open and maintain tickets, drive updates, coordinate with Tier 2 and Tier 3 technicians, and ensure clean hand offs between shifts.
• Communicate clearly with internal teams, engineering partners, and mission stakeholders, provide calm, concise, fact-based status during incidents and change events.
• Execute established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
• Maintain strong ticket hygiene, document actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
• Contribute to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations.

Required Qualifications:

• TS/SCI Clearance and ability to obtain a CI Polygraph
• At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
• Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization.
• Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar.
• Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow.
• Practical understanding of ITIL incident, event, and change management principles.
• Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required.
• Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover.
• Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates.
• Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism.
• DoD 8140 IAT Level II certification or equivalent, or ability to obtain within a defined period.

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EEO Statement

GRVTY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.

About Royce Geo



Established in 2015, Royce Geo has quickly evolved into a well-rounded, diverse, small business tackling some of the most complex issues for our Defense and Intelligence Community clients. We are an award-winning small business firm, providing vital support to our mission partners across four core areas: Geospatial Information Technology, Data Analytics, Intelligence, and Training.



Our team members are highly skilled subject matter experts, who listen and partner with our clients to accomplish the mission. We own the problem and find the solution while upholding the highest standards-to exceed expectations. We take risks and challenge the status quo to deliver innovative and cutting-edge solutions.



Our employee-centric company culture is everything. Even while we grow, our small company mentality continues to exist. We demand inspiration from our leadership, and accountability from all so that we can influence others through our actions. This is Royce Geo.