Cyber Help Desk Analyst

MANTECH seeks a motivated, career- and customer-oriented Cyber Help Desk Analyst to join our innovative team in Washington, DC.

Help Desk hours of coverage are from 7am to 7pm Monday through Friday. We are looking for a candidate willing to provide coverage from mid-day to 7pm.

Responsibilities but not limited to:

• Excellent communication skills. The candidate will be required to communicate with geographically dispersed users and vendors.
• Maintain/troubleshoot Windows servers and workstations that host Sentris and SIMs applications.
• Performing Windows System Administrative support to include adding and removing users, monitoring backups, installing software, monitoring metrics, and assisting users daily.
• Learning fundamental operations of commonly used software and hardware equipment.
• Writing and following Standard Operating Procedures (SOPs).
• Partner with customers through the ticketing process, seeing issues through to resolution.
• Identify repeat incidents and escalate to the proper channels (PM, vendor, IT, etc)

Minimum Qualifications:

• Bachelor's Degree or equivalent and 7 years in Computer Science or related field
• DoD 8570 IAT Level II Certification required (Security+ CE)
• Working knowledge of Microsoft Office.
• Ability to utilize Microsoft Office applications for support, reporting and documentation.
• Sentris experience, or complete Sentris training
• Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.

Preferred Qualifications:

• Strong working knowledge of Sentris
• Strong working knowledge of Microsoft Windows OS, Active Directory and Group Policy
• Strong working knowledge of Microsoft Internet Information Services
• Working knowledge of Microsoft Exchange
• Working knowledge of security processes
• Working understanding of ITIL

Clearance Requirements:

• Must be a U.S. Citizen and have a active/current Top Secret clearance at time of hire and be SCI eligible.
• SCI nomination will be submitted upon start.
• Successful completion of all required background investigations, to include drug testing and (if applicable) Counterintelligence (CI) polygraph.

Physical Requirements:

• Must be able to remain in a stationary position up to 75%
• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
• The person in this position needs to occasionally move about inside the office.
• The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.