UI/UX Practice Lead

Overview

Credence is one of the largest privately held technologies services company in the country, repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 13 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

Position Summary

We have an immediate need for a highly skilled UI/UX Practice Lead. As the UI/UX Practice Lead at Credence, you will be a strategic and hands-on design leader, shaping and executing the end-to-end user experience for our AI-powered products and platforms. You'll drive the vision for translating complex AI capabilities-such as conversational agents, automated insights, and decision-support tools-into intuitive, engaging, ethical, and scalable user experiences that empower federal and enterprise clients. This role is pivotal in advancing mission success for government agencies and supporting national security through innovative design.

Responsibilities include, but are not limited to the duties listed below

Design Strategy & Vision

• Define and communicate a clear UX/UI vision and roadmap for AI-driven products, aligning user needs, business objectives, and technical capabilities with Credence's mission-first approach.
• Translate complex AI outputs into simple, trustworthy, and intuitive interfaces that enable confident user decision-making for federal and defense clients.
• Champion design thinking and continuous innovation, leveraging Credence's AI accelerators and secure cloud-native technologies.

Leadership & Team Development

• Build, mentor, and scale a high-performing design team, fostering a culture of servant leadership, collaboration, and user-centered design.
• Conduct design reviews, set quality standards, and provide actionable feedback to elevate design outcomes across government and enterprise projects.

AI-Focused Experience Design

• Establish core interaction models and design patterns for AI features, including conversational interfaces, prompt design, explainability views, and user-controlled autonomy and transparency mechanisms.
• Ensure ethical, responsible, and human-centered AI principles are reflected in all design decisions, supporting Credence's commitment to innovation and accountability.

User Research & Validation

• Plan and oversee user research and usability testing tailored to AI interactions, validating assumptions and uncovering pain points specific to federal and enterprise environments.
• Synthesize qualitative and quantitative insights into clear recommendations for product and engineering teams.

Cross-Functional Collaboration

• Partner closely with product management, engineering, data science, and business stakeholders to embed design thinking into Agile workflows and decision-making.
• Advocate for design excellence and user empathy across the organization, supporting Credence's culture of trust, partnership, and success.

Design Systems & Standards

• Build, maintain, and govern a scalable design system with AI-first components and workflows to ensure consistency across platforms.
• Champion accessibility (WCAG/Section 508 compliance) and inclusive design best practices across all products, reflecting Credence's commitment to diversity and inclusion.

Innovation & Thought Leadership

• Stay current with emerging trends in AI, UX, and design technologies, incorporating relevant innovations to advance the user experience.
• Contribute to the evolution of Credence's design maturity and best practices, supporting continuous learning and feedback.

Requirements

• US citizenship with the ability to obtain successful DoD secret security clearance required. Candidates with active secret clearance preferred.
• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent professional experience.
• 10+ years of UX/UI design experience, including at least 3 years in a leadership or people-management role, preferably within enterprise, data-driven, or AI-based products.
• Strong portfolio demonstrating system-level design thinking, problem-solving, and shipped products, including examples of AI or LLM-based interactions.
• Expert proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD) with working knowledge of front-end technologies such as HTML, CSS, and React.
• Exceptional communication and storytelling skills, with the ability to present design rationale to technical and executive audiences.
• Strong analytical and problem-solving abilities, comfortable navigating ambiguity and balancing user, business, and technical constraints.
• Proven ability to influence stakeholders, align cross-functional teams, and drive consensus without direct authority.

Preferred Qualifications

• Experience designing for Generative AI tools, AI agents, or NLP-based systems.
• Familiarity with enterprise UX challenges and scalable design frameworks.
• Experience leveraging user feedback loops, analytics, and telemetry to support continuous product improvement.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources