Case Management Engineer

Case Management Engineer

Location: College Park, MD; Washington, DC; Reston, VA

Required Clearance: Active TS/SCI with polygraph eligibility

Employment Type: Full-Time Regular

Shift: Day

Travel: No

Relocation Assistance: Yes

Company Overview

We are Ennoble First. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. Ennoble First is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver.

Job Description

Ennoble First is seeking a Case Management Engineer to support the implementation, operation, and sustainment of enterprise cyber case management capabilities. This role focuses on configuring and maintaining case management platforms that support incident response, cyber operations, investigations, and operational task tracking across complex Government environments.

The Case Management Engineer works closely with cybersecurity operations, engineering, and mission stakeholders to ensure case workflows, integrations, and reporting capabilities align with operational requirements and support timely, consistent response actions.

Primary Responsibilities

• Deploy, configure, operate, and sustain cyber case management platforms in enterprise Government environments
• Design and implement case workflows supporting incident intake, triage, investigation, escalation, remediation, and closure
• Integrate case management platforms with SIEM, SOAR, vulnerability management, endpoint, and threat intelligence tools
• Develop and maintain automation to support case creation, enrichment, assignment, and status tracking
• Configure dashboards, metrics, and reporting to support operational visibility and leadership decision-making
• Monitor platform health, performance, and workflow execution
• Troubleshoot workflow failures, integration issues, data synchronization problems, and performance degradation
• Support cybersecurity operations teams by ensuring consistent and auditable case handling processes
• Collaborate with SOC analysts, engineers, and mission partners to refine workflows and operational procedures
• Develop and maintain technical documentation, SOPs, and user guidance

Required Qualifications

• 5+ years of experience supporting cybersecurity operations, IT service management, or enterprise IT systems
• 3+ years of experience configuring or administering case management, ticketing, or workflow platforms
• 2+ years of experience deploying, hosting, monitoring, and securing solutions for Government customers
• Strong understanding of incident response, cyber operations, and operational workflow management
• Experience integrating platforms using APIs, connectors, or data pipelines
• Experience administering Linux-based or cloud-hosted platforms
• Active TS/SCI clearance with polygraph eligibility

Education

Associate's degree and 5+ years of experience supporting IT projects and activities, or

Bachelor's degree and 3+ years of experience supporting IT projects and activities, or

Master's degree and 1+ year of experience supporting IT projects and activities

Years of experience may be accepted in lieu of degree.

Certifications

DoD 8570.01-M Information Assurance Technician (IAT) Level II certification (e.g., Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND)

Ability to obtain a DoD 8570.01-M Cybersecurity Service Provider - Infrastructure Support certification (e.g., CEH, CHFI, CFR, Cloud+, or CND) within 30 days of start date.

Preferred Qualifications

• Experience implementing case management platforms such as ServiceNow, JIRA Service Management, or similar tools
• Experience supporting SOC, IR, or cyber mission operations
• Familiarity with SOAR platforms and automated response workflows
• Experience supporting DoD or Intelligence Community environments
• Strong analytical, documentation, and communication skills

Compensation

Salary range: $120,000 - $150,000

The Ennoble First pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered include responsibilities of the role, education, experience, knowledge, skills, internal equity, alignment with market data, and applicable laws.

Equal Employment Opportunity

Ennoble First is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

E-Verify Participation

Ennoble First participates in E-Verify. Learn more at www.dhs.gov/E-Verify.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Ennoble First is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ennoble First participates in E-Verify.

The information below will be listed on our website's careers landing page.

EEO is the Law | Pay Transparency Nondiscrimination

www.dhs.gov/E-Verify

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.