Visitor Control Center (VCC) Operations Specialist - UK

Description

The Visitor Control Center (VCC) Operations Specialist is responsible for receiving, processing, screening, and credentialing visitors, guests, and personnel accessing cleared facilities. This role operates strictly in accordance with established Post Orders, security policies, and Government directives, ensuring the secure, efficient, and compliant issuance of credentials and access authorization. The VCC Operations Specialist works closely with Government security staff, including the Access Control Office (ACO) and Visitor Control (VC) leadership, to resolve access issues, operate security equipment, and maintain administrative control of sensitive systems.

Responsibilities :

• Receive, verify, and process visitors and guests at Visitor Control Center (VCC).
• Issue retention, temporary, or visitor badges consistent with the individual's approved clearance level.
• Issue Guest Decals for approved social or ceremonial functions.
• Produce and issue Common Access Cards (CACs) in accordance with Government requirements.
• Conduct fingerprinting in compliance with federal standards.
• Capture and produce credential photographs, including passport and ISOPREP photos.
• Conduct personnel and item inspections utilizing: X-Ray screening systems, Walk-through metal detectors, Hand-held metal detection devices
• Identify, escalate, and document prohibited items or security anomalies in accordance with established procedures.
• Operate and maintain administrative control of Government-furnished equipment and systems, including but not limited to: X-Ray machines, Metal detection systems, Credentialing and access control systems
• Ensure all equipment is used in accordance with training, Post Orders, and safety standards.
• Work collaboratively with Government staff (Access Control Office, Visitor Control, and other security offices) to:
• Troubleshoot visitor and guest access issues
• Resolve approval, issuance, or system discrepancies related to badges, CACs, and ISOPREP credentials
• Escalate issues through proper Government channels when required.
• Collect, maintain, and report visitor control statistics and operational data as directed by VC leadership.
• Accurately document all actions, incidents, and access transactions in approved Government systems.