Senior Training Manager

At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Seeking a Senior Training Manager to lead the design, development, and deployment of a training program for a global Defense Logistics Agency (DLA) food cataloging and ordering application being developed on ServiceNow platform. This position will be based in the Washington, DC area and will support worldwide users of STORES 2.0 application.

Responsibilities

Training Program Leadership & Management

• Lead the end-to-end development, implementation, and sustainment of a training program and materials supporting the testing and deployment of STORES 2.0 on ServiceNow platform.
• Plan, coordinate, and execute role-based training rollout strategies for worldwide deployment, ensuring all stakeholder groups-including DLA Administrators, U.S. Military Services and Commercial Food Vendors.
• Develop and maintain a comprehensive training program plan that aligns with system capability releases, modernization schedules, and mission requirements.

Training Content Development

• Oversee the creation of high-quality training materials including instructor-led courses, e-learning modules, job aids, quick reference guides, and simulation-based scenarios, for both in-person and online training, synchronous and self paced.
• Ensure training content accurately reflects application workflows, cataloging standards, ordering processes, and compliance with relevant DoD logistics and subsistence policies.
• Conduct periodic content reviews to ensure accuracy, alignment with system updates, and continued relevance.
• Plan and communicate training schedules and receive feedback from training sessions.

Training Needs Analysis & Evaluation

• Conduct learning needs assessments across diverse user communities to identify training gaps, required competencies, and mission-critical workflows.
• Implement evaluation frameworks to measure learner comprehension, training effectiveness, knowledge transfer, and operational performance outcomes
• Recommend and implement improvements to training content, deployment methods, and learner support resources based on evaluation data.

Deployment Planning & Coordination

• Support the coordination of worldwide training scheduling, logistics, and communication for new system users and system release training events.
• Conduct Train-the-Trainers in regional areas and support initial, in-person training by DLA in international locations.
• Partner with DLA to synchronize training timelines with system deployment and change management activities.
• Support the tracking of onboarding progress, training completions, and certification status of all end-users; prepare summary reports and briefings for program leadership.

Program Oversight, Reporting & Policy Support

• Develop training metrics and dashboards to validate workforce readiness and training effectiveness across the global user base.
• Support the development and refinement of policies, standard operating procedures (SOPs), and guidance related to training and user readiness.
• Participate in executive-level briefings, program reviews, and stakeholder engagements to provide updates on training progress, risks, and recommendations.

Administrative & Technical Support

• Assist with training documentation management, research tasks, meeting coordination, and the preparation of training artifacts.
• Support the integration of training requirements into system acquisition, configuration, and sustainment processes.
• Ensure training aligns with DoD standards, data governance requirements, and operational needs within the food distribution and logistics mission space.

Requirements

• Clearance: Ability to obtain and maintain a DLA Common Access Card (CAC).
• Bachelor's degree and up to three (3) years of relevant experience, or
• Five (5) years of relevant training, logistics, supply chain, or system deployment experience.
• Demonstrated experience developing and managing training programs for ServiceNow/enterprise applications.
• Knowledge of training evaluation methodologies and measurement of training effectiveness.
• Experience with learning management systems (LMS), curriculum development, and training documentation.
• Familiarity with DoD logistics, cataloging, food service operations, or supply chain systems highly desirable.
• Experience coordinating global or large-scale training deployments preferred.
• Ability and willingness to travel to support in-person events, as requested by DLA.
• Excellent communication skills - both verbal and written.
• Experience working in client facing roles and able to communicate independently.