Posted today
Public Trust
$190,000 - $200,000
Unspecified
McLean, VA (On-Site/Office)
Zachary Piper Solutions is currently seeking a Director of presales in Mclean, VA.
Responsibilities for the Director of Presales:
Qualifications for the Director of Presales :
Compensation for the Director of Presales:
#LI-SH2
Responsibilities for the Director of Presales:
- Act as the definitive "Voice of the Customer" (VoC), synthesizing insights from across the portfolio to inform executive strategy, product roadmaps, and service offerings.
- Establish a "Center of Excellence" (CoE) for customer engagement, standardizing core playbooks (e.g., onboarding, QBRs, health scoring) while allowing for product-specific nuances.
- Lead, mentor, and scale a high-performing team ofProgram Managers, Technical field support team, Training and customer success operations.
- Oversee the development of robust training and enablement programs to manage the high cognitive load and ensure deep expertise across the team.
- Champion cross-functional alignment to break down internal silos between product, sales, support, and marketing teams.
- Collaborate with Product teams to provide consolidated customer feedback that prioritizes integration improvements and addresses key pain points.
- Establish clear SLAs and communication channels with Support and Engineering to mitigate internal friction and create a seamless support experience for the customer.
Qualifications for the Director of Presales :
- 8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role.
- Proven experience managing a CS function in a complex, multi-product, or multi-disciplinary company is essential.
- Strong technical background in RF and Networking in a multi-disciplinary company (HW & SW).
- Demonstrated track record of successfully managing and scaling a team, including hiring, training, and performance management.
Compensation for the Director of Presales:
- $190,000 to $200,000 *Depending on Experience
- Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law
#LI-SH2
group id: 10430981
