Posted today
Secret
Unspecified
Unspecified
Washington, DC (On-Site/Office)
Location : Washington, DC, but will move to Merrifield, VA at some point- 5 days/week
Leidos is looking for a Deskside Support Technician to support Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner
A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision. May also provide technical support to the senior management offices and senior leadership. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided.
Required Education & Experience:
• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Secret clearance
• Ability to maintain a Secret clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system
Position Details:
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.
This program requires US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
Leidos is looking for a Deskside Support Technician to support Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner
A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision. May also provide technical support to the senior management offices and senior leadership. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided.
Required Education & Experience:
• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Secret clearance
• Ability to maintain a Secret clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system
Position Details:
- Pay Rate / Range:__________38.00-48.00______________
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.
- Benefits (Regular, Full Time Employees):
- Medical, Dental, and Vision offerings
- Weekly Direct Deposit
- Paid Holidays and Personal Time Off
- 401(k) with match
- Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
- Pre-Paid Legal and Employee Assistance Programs
- Northwest Federal Credit Union Membership
- BB&T @ Work Program
This program requires US Citizenship
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
group id: 10285805
