Benefit Coordinator I

Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a Benefit Coordinator I to support KABS and our government customer at Wolf Point, MT. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Benefit Coordinator I supports the Billings Area Indian Health Service by assisting patients and families in identifying, applying for, and securing alternate healthcare resources. This role ensures the accurate coordination of benefits, improves patient access to eligible services, and supports the financial integrity of IHS programs. The Benefit Coordinator I conducts interviews, verifies eligibility, assists with enrollment processes, and follows up on pending claims to ensure timely resolution.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Conduct personal interviews with patients and family members to assess eligibility for alternate health resources, including but not limited to Medicare, Medicaid, Veterans Affairs (VA) benefits, Workers' Compensation, Social Security Disability/Retirement/Survivor Benefits, and Prescription Drug programs.
• Review and determine eligibility for private health insurance and approve or deny coverage based on program criteria.
• Respond to inbound calls and verify patient coverage, benefits, or eligibility as needed.
• Collaborate with Patient Registration staff to collect, verify, and accurately record patient demographic and insurance information.
• Assist patients in completing applications, gathering required documentation, and navigating agency processes for alternate resource programs.
• Monitor and follow up on all pending claims to secure updated status, resolve discrepancies, and ensure timely processing.
• Maintain accurate, timely documentation in accordance with IHS policies, HIPAA, and applicable federal regulations.
• Provide high-quality customer service to ensure patients understand their benefits, obligations, and available resources.
• Perform additional duties related to alternate resource coordination as assigned by the supervisor or Service Unit leadership.

Required Qualifications (Must Have):

• High school diploma or GED.
• At least 1 year of experience in benefits coordination, patient registration, medical billing, case management, social services, or a related healthcare administrative role.
• Knowledge of federal, state, and tribal programs related to healthcare benefits and eligibility.
• Experience conducting interviews, gathering sensitive information, and documenting findings accurately.
• Strong customer service, communication, and interpersonal skills.
• Ability to maintain confidentiality and comply with HIPAA and federal privacy standards.
• Proficiency with computers, data entry, and electronic health record (EHR) or patient management systems.

Security Requirement:

• Ability to obtain a Public Trust

Preferred Qualifications (Nice to Have):

• Associate degree or certificate in Healthcare Administration, Human Services, Social Work, Business, or a related field.
• Previous experience working with Indian Health Service, Tribal programs, or in a healthcare/clinical setting serving Native American communities.
• Familiarity with programs such as Medicare, Medicaid, VA Benefits, SSI/SSDI, ACA Marketplace plans, and workers' compensation systems.
• Experience resolving insurance eligibility issues or assisting patients with complex resource coordination.
• Knowledge of IHS Alternate Resource requirements and PRC processes.

Core Competencies:

• Strong organizational and time-management skills.
• Ability to communicate clearly with patients, families, and multidisciplinary healthcare teams.
• Problem-solving and critical-thinking ability in benefits-related issues.
• High attention to detail and accuracy in data documentation.
• Cultural competence and sensitivity when working with American Indian and Alaska Native populations.

Working Conditions:

• Work will be performed onsite in designated Billings Area Service Units.
• Requires interacting directly with patients and families, both in person and over the phone.
• May require handling sensitive or emotional situations with tact and professionalism.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352