Business Analyst

Job Title: Business Analyst
Location: Remote
Clearance: Public Trust
Type: Full-time, W2

About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in the federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary:
We are seeking a Business Systems Analyst / Documentation & SharePoint Support Specialist to support end-user engagement, documentation development, SharePoint site maintenance, and requirements management across enterprise programs. The ideal candidate brings strong communication, analytical abilities, and the capability to translate complex technical concepts into clear, user-friendly documentation and guidance. This role requires direct interaction with end users, structured ticket management, and the ability to support dynamic, fast-paced Agile environments.

Key Responsibilities:

• Create, update, and maintain comprehensive end-user documentation, guides, and reference materials.
• Perform SharePoint site editing, updates, and content maintenance, ensuring accuracy and usability.
• Engage with end users through a formal ticketing/request management system, providing clear, timely support and issue resolution.
• Facilitate requirements gathering through interviews, workshops, and user meetings.
• Lead or support activities involving business analysis, requirements elicitation, and documentation of functional and non-functional requirements.
• Apply strong strategic thinking and scoping practices to define problem statements, business needs, and project objectives.
• Prepare and deliver presentations, formal documents, and status updates to technical and non-technical audiences.
• Collaborate across project teams to ensure alignment with SDLC and Agile practices.

Skills Required:

• Proven ability to create and maintain end-user documentation and structured artifacts.
• Hands-on experience managing and maintaining SharePoint sites (content updates, structure management, permissions support).
• Experience communicating with customers/end users via ticketing or request management systems.
• Strong proficiency in analytical, project planning, negotiation, and interpersonal communication skills.
• Excellent communication skills including facilitation, interviewing, documentation writing, and presentations.
• Demonstrated ability to independently apply requirements management, requirements elicitation, and strategic thinking to complex project environments.

Preferred:

• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook, Visio, Teams).
• Experience with Agile-based tools such as Azure DevOps, Jira, GitHub Enterprise Server, Trello, etc.
• Advanced understanding of SDLC methodologies, UML concepts, and structured documentation practices.
• Strong active listening skills and ability to translate technical concepts for non-technical audiences.