ServiceNow Test Engineer (REMOTE)

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Test Engineer to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking a detail-oriented ServiceNow Test Engineer to ensure the quality, functionality, and reliability of our ServiceNow platform through comprehensive testing strategies and quality assurance practices. This role is responsible for designing and executing test plans, automating test cases, identifying defects, and collaborating with development teams to deliver high-quality ServiceNow solutions. The ideal candidate will have strong knowledge of ServiceNow, testing expertise, and a passion for quality assurance with experience in both manual and automated testing methodologies.
The ServiceNow Test Engineer will work closely with developers, business analysts, and stakeholders to validate ServiceNow configurations, customizations, and integrations. This individual will establish testing standards, create comprehensive test scenarios, and ensure all ServiceNow deliverables meet functional requirements and quality standards before production deployment.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Design, develop, and execute comprehensive test plans and test cases for ServiceNow applications and modules
• Perform functional, regression, integration, and user acceptance testing (UAT) across ServiceNow platform
• Create and maintain automated test scripts using ServiceNow Automated Test Framework (ATF)
• Validate ServiceNow configurations including workflows, business rules, UI policies, client scripts, and catalog items
• Test ServiceNow integrations with third-party systems
• Identify, document, and track defects using ServiceNow or similar bug tracking tool
• Conduct performance and load testing to identify bottlenecks and optimize platform performance
• Validate ServiceNow platform upgrades, patches, and release deployments
• Collaborate with developers to reproduce and troubleshoot defects
• Create and maintain test data sets for various testing scenarios
• Review requirements and technical specifications to ensure testability
• Participate in requirement analysis and provide QA input during design phase
• Perform smoke testing and sanity testing after deployment
• Execute accessibility testing to ensure Web Content Accessibility Guidelines (WCAG) compliance
• Validate security configurations and access controls
• Document test results, metrics, and quality reports for stakeholders
• Participate in release planning and provide QA estimates
• Contribute to continuous improvement of QA processes and standards
• Support change management activities related to ServiceNow implementation & user adoption

Education and Experience:

• Minimum 3-5 years of experience in software quality assurance and testing
• At least 2-3 years of hands-on ServiceNow testing experience
• Proven experience with manual and automated testing methodologies
• Experience testing ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog)
• Practical experience creating and executing test cases and test plans
• Experience with defect tracking and test management tools
• Experience with Agile/Scrum development methodologies

Required Skills and Competencies:

• Strong knowledge of ServiceNow platform functionality and architecture
• Proficiency with ServiceNow Automated Test Framework (ATF) for test automation
• Experience with various testing types (functional, regression, integration, UAT, smoke testing)
• Understanding of ServiceNow development components (workflows, business rules, client scripts, UI policies)
• Knowledge of REST/SOAP API testing and tools (Postman, SoapUI, REST clients)
• Familiarity with test management & defect tracking tools (ServiceNow, Jira, Zephyr, qTest, or similar)
• Knowledge of SQL and database querying for data validation
• Understanding of ServiceNow tables, forms, and data relationships
• Experience with ServiceNow update sets and application deployment testing
• Basic understanding of web technologies (HTML, CSS, XML, JSON)
• Familiarity with reporting and analytics tools
• Excellent documentation and technical writing abilities
• Effective communication skills for reporting defects and collaborating with teams
• Critical thinking skills to identify edge cases and potential issues
• Team collaboration skills with developers and business analysts
• Time management skills to meet release deadlines

Desired Skills and Competencies:

• Understanding of ServiceNow ITOM modules (Discovery, Service Mapping, Event Management)
• Experience testing ServiceNow custom applications and scoped apps
• Knowledge of ServiceNow Flow Designer and workflow testing
• Experience with version control systems (Git, GitHub)
• Familiarity with Agile testing tools (Jira, Confluence, Azure DevOps)
• Understanding of microservices and API architecture testing
• Experience with ServiceNow CMDB and configuration management testing
• Additional testing certifications (ISTQB Advanced, CSTE, CSQA)
• Experience with ServiceNow Performance Analytics and reporting validation
• Knowledge of ServiceNow Service Portal and mobile application testing
• Familiarity with ServiceNow IntegrationHub and spoke testing
• Understanding of CI/CD pipelines and automated deployment testing
• Agile/Scrum certifications (CSPO, PSM, A-CSPO)
• ITIL Foundation certification
• Experience in test strategy development and QA process improvement
• Background in business analysis or requirements gathering
• Prior government consulting experience

Security Requirement:

• Ability to obtain a Public Trust

Travel:

• Minimal travel required (less than 10%)

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352