Posted today
Public Trust
Unspecified
Unspecified
washington d.c, DC (On-Site/Office)
Deskside Support Technician needed for a Contract opportunity with SOC's client to work onsite in Washington D.C. (will eventually move to Merrifield, VA).
Contract Length: 6+ months, possibility to extend and/or convert to client FTE
*Candidates must have a current Public Trust clearance to be considered for this role.
Our client is looking for a Deskside Support Technician to support a government program, in Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
The types of work a candidate for these positions should expect to perform include but aren't limited to the following:
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner
The Program prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the client. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided.
If this sounds like the kind of environment where you can thrive, keep reading!
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system
Employment Prerequisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation and d rug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.
Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Estimated Min Rate: $31.48
Estimated Max Rate: $44.97
Contract Length: 6+ months, possibility to extend and/or convert to client FTE
*Candidates must have a current Public Trust clearance to be considered for this role.
Our client is looking for a Deskside Support Technician to support a government program, in Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
The types of work a candidate for these positions should expect to perform include but aren't limited to the following:
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner
The Program prides itself in providing high-quality customer support. A key part of the deskside support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the client. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This "white glove" service may sometimes require after-hours support to be provided.
If this sounds like the kind of environment where you can thrive, keep reading!
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system
Employment Prerequisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation and d rug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.
Note: Any pay ranges displayed are estimations, which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Estimated Min Rate: $31.48
Estimated Max Rate: $44.97
group id: cxhlpand
Diversity is one of our core values as a Company, and it’s also something very personal and unique to each employee. Who better to tell our story of diversity than the people who are part of that story. “The Many Diverse Voices of Betterment” shares how our unique backgrounds and perspectives make us stronger, together, as a Company as a whole, and as individuals. Our diverse and inclusive culture and what diversity means at SOC and Day & Zimmermann is told through personal, unscripted first-person narratives.
