Systems Administrator

Prism Inc is seeking a highly skilled Systems Administrator to support our client. This position is for a System Administrator to provide 24/7 Tier 2 Technical Helpdesk and Operational support for a major executive office.

Primary Scope of Duties:

• Provide 24/7 remote, over-the-phone administration, support, and technical assistance to IT Systems Manager Staff across numerous client offices nationwide.
• Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.

Location & Contract:

• Location: 1600 Hampton Street, Columbia SC - 100% ONSITE
• Contract Length: Oct 1 2025 - Sept 30 2026

Minimum Candidate Requirements:

• 6 years IT Help customer support experience in a Windows Active Directory environment of a similar size and scope to the client requirement; OR
• 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; AND
• Minimum 2 years IT customer support experience

Security Requirements:

• Must be able to attain up to Secret Clearance.

Scope of Work and Requirements:
The System Administrator must possess a solid working knowledge of networks, servers, and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.

Skill Sets Anticipated:

• System Administration & Maintenance: Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, modification, verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
• Active Directory Environment Support: Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.
• Desktop & Patch Management: Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques. Ability to execute routine updates to deployed systems. Experience in monitoring OS and security patching. Able to support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM. Able to leverage Printer and Multifunction printer enterprise management tools.
• Enterprise Tool Proficiency: Proficient background in administration, monitoring and steady-state maintenance support is required. Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies. Experience and knowledge monitoring, supporting and utilizing enterprise management applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
• Advanced Active Directory Management: Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Ability to manage and perform enterprise-wide upgrades and changes. Ability to monitor systems for potential problems and resolve issues promptly, ensuring compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create/disable/delete accounts, add DC Groups, and perform system backup/recovery operations.
• Secondary Administration: Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc., with direct guidance of remote staff.
• Backup and Recovery: Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.