Posted today
Secret
Mid Level Career (5+ yrs experience)
Unspecified
No Traveling
IT - Support
NexGen Data Systems is seeking an IT Support Specialist to help cover planning and delivery of customer support services including installation, troubleshooting, user assistance and training.
Roles & Responsibilities:
• Functions may include diagnosing and resolving problems in response to customer reported incidents.
• Planning and analysis of work processes.
• Researching and reporting trends and patterns of problems.
• Developing training materials and performing computing/information system training sessions.
• Developing and maintaining problem tracking databases.
• Installing, troubleshooting, and maintaining hardware and software.
• Performing backup and recovery operations.
• Consulting with users to identify needs and requirements.
• Conducting feasibility studies and trade-off analyses.
• Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Desired/Required Skills:
• Active Department of Defense Secret (SSBI) level security clearance required.
• 8570.01-M Baseline Certification: One of the following Google Cloud Platform: Google Associate Cloud Engineer or Google Professional Cloud Architect required
• One of the following certifications required: AWS Certified Cloud Practitioner AWS Certified Security – Specialty, AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect – Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer, or Red Hat Certified System Administrator.
• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are
specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
• Experience administering Windows and Linux operating systems in large enterprise environments.
• Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
• Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
About the Company:
NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.
Benefits:
• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Roles & Responsibilities:
• Functions may include diagnosing and resolving problems in response to customer reported incidents.
• Planning and analysis of work processes.
• Researching and reporting trends and patterns of problems.
• Developing training materials and performing computing/information system training sessions.
• Developing and maintaining problem tracking databases.
• Installing, troubleshooting, and maintaining hardware and software.
• Performing backup and recovery operations.
• Consulting with users to identify needs and requirements.
• Conducting feasibility studies and trade-off analyses.
• Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Desired/Required Skills:
• Active Department of Defense Secret (SSBI) level security clearance required.
• 8570.01-M Baseline Certification: One of the following Google Cloud Platform: Google Associate Cloud Engineer or Google Professional Cloud Architect required
• One of the following certifications required: AWS Certified Cloud Practitioner AWS Certified Security – Specialty, AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect – Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer, or Red Hat Certified System Administrator.
• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are
specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
• Experience administering Windows and Linux operating systems in large enterprise environments.
• Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
• Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
About the Company:
NexGen Data Systems is an emerging technologies focused company providing expert systems and network engineering solutions to the Department of Defense. NexGen Data Systems promotes a culture of knowledge and career advancement through continued learning, keeping our team current on the latest advances in systems and networking, and enabling our team to provide the best available solutions to our clients.
Benefits:
• Company covers 100% of premiums for the employee’s medical, dental, and vision insurance and subsidizes premiums for spouse and dependents.
• Company provides short and long term disability plans.
• 401(k) match up to 10% of the employee’s salary contributions to 401(K) plan.
• Comprehensive training and development program.
• 11 paid holidays and paid time off (PTO) accrual level starts at 15 days annually.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
NOTE: US Citizens and those authorized to work in the US are encouraged to apply. In order to be qualified for this position, you must be able to obtain and maintain a United States Department of Defense (DoD) security clearance. We are unable to sponsor Visas at this time. NexGen Data Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
group id: 10362164
