Configuration Management Lead - Change, Configuration and Infras

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Change Management Lead - Change, Configuration and Infrastructure Management

• Empower AI is seeking for a Change Management Lead to support a team providing enterprise IT operations support for a DHS customer. The project is focused on infrastructure management and operations - e.g., monitoring, incident response, cybersecurity, system administration, patching, unified communications, hosting - with an emphasis on automation to:
• Minimize manual intervention, improve efficiency, and reduce human errors
• Implement platforms that orchestrate work-flows for end-to-end task execution
• Use AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience

Qualifications

MINIMUM REQUIREMENTS:

• Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
• Knowledge of ITIL framework
• Expertise in integrating technical process work-flows within current and future Change Management (CM) automation
• Minimum 4 years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience
• Experience developing written functional documentation and training materials
• Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
• Demonstrated leadership experience implementing and improving IT processes
• Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
• Overall responsibility for managing the CM team, priority, status, and deliverables
• Proven ability to work closely with the business community as well as technical resources in a tactful manne

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree or equivalent related experience
• ITIL certification or the ability to obtain within 12 months
• 7-12 years experience
• Eligibility/Clearance Requirements: Eligibility for Entry on Duty clearance

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.