Desktop Administrator

Systems Administrator

About The Role

The Top Secret Cleared IT Desktop Administrator serves as a dedicated, on-site resource for a specific client, embedded within their IT team while remaining under our company's oversight. This role provides hands-on support across systems and services including Microsoft 365, Azure, Windows OS, and end-user hardware. Responsibilities include daily IT operations, user support, compliance with ISO standards, system documentation, and assisting with migrations, upgrades, and incident response - all while aligning with company's standards and processes.

What You'll Do

• Assist with the administration and maintenance of a multi-site environment that includes Microsoft Office 365, Microsoft Azure, Windows operating systems, hardware, software, peripherals, cloud and network-based services, telecommunications, etc.
• Ensure all work is done in compliance with the ISO 20000 and 27000 management systems.
• Create and maintain IT procedural and system documentation.
• Assist with the planning, migration and integration of critical business systems and applications.
• Support and assist in all areas of laptop and mobile device support; Microsoft O365 account maintenance; build and load Windows operating systems, removes or updates user account information, resets passwords, etc.
• Responding to user requests, problems and concerns. Implement effective solutions and provide regular updates and feedback to users and managers regarding the status of efforts to resolve more complex problems.
• Creation, updating and closure of IT related helpdesk tickets.
• Create system documentation and assist in documenting changes to new and existing system processes and procedures.
• Provide support with the creation and maintenance of Azure AD groups, Shared Mailboxes.
• Respond to after-hours network and system outages and other emergencies.
• Assist with hardware/software upgrades, releases and inventory management.
• Perform special projects as assigned.

What You'll Bring

• Minimum 4 years supporting corporate IT environments within a structured setting that includes formal processes, change management, and ticketing systems.
• 4+ years as a System Administrator, with demonstrated responsibility for:
  • User account creation and management in Azure
  • Installation and configuration of workstation operating systems and application software
  • Active Directory and Dynamic Groups administration
  • Utilities management and general systems operations
• Experience with Microsoft Azure GCC High and Office 365 is required.
• SharePoint experience is a plus.
• Hands-on experience with Dell laptops, including hardware support, imaging, staging, deployment, and managing Dell maintenance/support tickets.
• Microsoft Intune administration and management experience.
• Microsoft 365 Certified: Endpoint Administrator or equivalent technical certification.
• Familiarity with ISO 9000, ISO 20000, and ISO 27000 standards.
• Active Top Secret Clearance required.

What You'll Get

• To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
• An awesome culture, backed up by winning several Best Places to Work awards.
• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development