Posted today
Secret
Unspecified
Unspecified
IT - Support
Norfolk, VA (On-Site/Office)
Imagine One is seeking candidates to provide support to the US Navy. We are looking for Night Shift Service Desk Specialist / Command Center to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for a large family of shore-based maintenance applications.
Work Location: In-Person full-time. Remote on Occasion.
Shift: Must be open to all shifts.
Responsibilities include but are not limited to:
Experience Requirements:
Educational Requirements:
Certification Requirements
Security Requirements
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing master's degree); employee training, development, and education programs; profit sharing; advancement opportunities; and much more!
ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013
CMMI Development and Services - Maturity Level 3
An Employee-Owned Business
EEO/vets/disabled
Work Location: In-Person full-time. Remote on Occasion.
Shift: Must be open to all shifts.
- Shift 1 - Sunday, Monday, Tuesday, (Every Other) Wednesday - Time: 0600 to 1800
- Shift 2 - Sunday, Monday, Tuesday, (Every Other) Wednesday - Time: 1800 to 0600
- Shift 3 - (Every Other) Wednesday, Thursday, Friday, Saturday - Time: 0600 to 1800
- Shift 4 - (Every Other) Wednesday, Thursday, Friday, Saturday - Time: 1800 to 0600
Responsibilities include but are not limited to:
- Manage the ticket queue in Service Now for the NMMES program. Triage the tickets and assign them to the proper group within the organization.
- Assist with lifecycle oversight of Change, Problem and Incident management actions to ensure implementations are completed in accordance with established timeframes.
- Ensure real time information exchange of operational, critical situations, and disaster preparedness to shipyard customers.
- Assist with and occasionally host business continuity restoration calls.
- Utilize internal systems to report incidents to leadership.
- Take escalations if any alerts/events are identified by monitoring analysts as significant and requiring action.
- Perform initial assessment and triage on the criticality and impact of events and engage in the appropriate processes.
- Ensure leadership is apprised of all details regarding an event or incident in order that the issue can be assigned the appropriate priority based on scope and impact.
- Assist with the creation of PowerPoint slide decks as needed.
- Provide support to shipyard tier 1 support desk and other external organizations using problem resolution skills and independent decision making.
- Maintain timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices.
- Responsible for generating well-documented Critical Incident Reports for leadership and conduct morning operations briefs.
- Provide tier 1, tier 2 and tier 3 support for the Software Development Life Cycle (SDLC) tools used internally by a large software development staff (hardware and software)
Experience Requirements:
- Soft Skills:
- Excellent written, oral, and interpersonal communication skills, with the ability to communicate technical ideas in user-friendly language.
- Strong customer service orientation and the ability to work in a team-oriented, collaborative environment.
- Proven analytical abilities and keen attention to detail.
- Technical Skills:
- Thorough understanding of and experience with Windows and/or Linux operating systems.
- Knowledge of virtualization and containerization technologies (e.g., VMware, Citrix).
- Experience with cloud platforms, particularly AWS services.
- Proficiency in scripting languages like PowerShell.
- Knowledge of networking basics, including TCP/IP, firewalls, and network troubleshooting.
Educational Requirements:
- An associate or bachelor's degree in a related field or equivalent work experience.
Certification Requirements
- CompTIA Security+
- AWS Certified Cloud Practitioner - Preferred
Security Requirements
- U.S. Citizenship required. Candidate must have an ACTIVE SECRET clearance
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing master's degree); employee training, development, and education programs; profit sharing; advancement opportunities; and much more!
ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013
CMMI Development and Services - Maturity Level 3
An Employee-Owned Business
EEO/vets/disabled
group id: 10182206
