Comms and Change Management Specialist - Liz Connell

Overview

LMI is seeking a Comms & Change Management Specialist to support the United States Postal Service (USPS). The Comms & Change Management Specialist will be part of an LMI team who supports the update/redraft of USPS policies to eliminate unnecessary policies and streamline operations. As a Comms & Change Management Specialist at USPS, you will be an integral part of a collaborative team tasked with modernizing the policy framework.

As a Comms & Change Management Specialist tasked with the integration of a new policy framework at USPS, you will work closely with the USPS Communications and policy management teams. Your activities will involve helping to develop a comprehensive integration plan that includes timelines, resource allocation, and key milestones - focusing on the change adoption process across business units. The Comms & Change Management Specialist will organize and facilitate training sessions for staff to ensure they are well-versed and understanding of the new framework, addressing any concerns or resistance they may have. Throughout the integration process, the Comms & Change Management Specialist will engage in continuous communication with all stakeholders, providing updates, gathering feedback, and making necessary adjustments. Additionally, the Comms & Change Management Specialist will develop support materials such as user guides and FAQs to assist employees in the policy transformation.

LMI is a consultancy dedicated to improving the business of government, drawing from commercially successful practices and our deep expertise in advanced analytics, digital services, logistics, and management advisory services. LMI was established in 1961 to enhance operations by incorporating methodologies and innovations from outside the federal government. We cultivate a culture of empowerment, inclusion, diversity, and entrepreneurship. Our employees are encouraged to incorporate new and novel approaches in unconventional spaces to advance our clients goals. We believe our clients can change lives and make a meaningful difference in our Nation, and we seek talented, curious, hardworking people who share that conviction. Our generous compensation package includes excellent benefits that start on the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.

Responsibilities

• Provide change management and communications support to the program.
• Develop, initiate, and maintain leadership communication strategy and communications plans aligned with the program.
• Establish, implement, and manage change management plans and procedures, to include adoption strategies, readiness assessments, and feedback mechanisms for continuous improvement
• Support organization-wide rollout through user engagement and adoption facilitation
• Create and distribute support materials such as user guides, FAQs, and training manuals to aid employees during the transition.
• Engage in continuous communication with stakeholders to provide updates, gather feedback, and make necessary adjustments throughout the integration process.
• Enable project leadership to provide the highest-quality findings, briefs, and messaging to agency leadership, to ensure rapid resolution on key issues, effective decision-making on critical opportunities, and accurate capture of historic information.
• Produce and edit communications, including but not limited to, email messages, talking points, PowerPoint briefing, and Standard Operating Procedures (SOPs).
• Organize and support facilitation of training sessions for staff to ensure proficiency in transformed compliance framework, addressing any questions or concerns.
• Support team with various consulting tasks, such as task tracking, note-taking, communications and other tasks, as determined necessary by the task lead or Program Manager.
• Demonstrate commitment to transparency and deliver content that increases engagement.
• Capture effort risks and issues for effective escalation and resolution.

Qualifications

Minimum Requirements

• Bachelor's Degree from an accredited college or university in a related discipline, such as policy, public administration, business.
• 3+ years experience in analysis and/or consulting
• Must be able to obtain a Position of Public Trust Clearance (includes fingerprinting, background check, and drug screening).
• Ability to write and communicate clearly in a highly sensitive environment.
• Ability to work collaboratively and iterate products with a variety of internal and external stakeholders.
• Ability to work with a team of professionals in a remote environment on expedited timelines.
• Ability to be comfortable working in ambiguous situations and with unclear direction.

Desired Skills

• Change Management Certification such as: CCMP - Certified Change Management Professional™ Certification.
• Experience managing complex efforts in large federal government organizations
• S. Postal Service experience preferred.
• Agile, Scrum, and/or Lean Six Sigma training preferred.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

The target salary range is up to -$150,000.