Cloud Support Business Analyst

Job Details

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services.

• Validate prior requests and approvals for cloud related accounts/tenants/O365 services.
• Review workflow diagrams and knowledge base articles to perform verifications.
• Collaborating and providing operational support to multiple programs ensuring seamless program execution
• Develop and maintain comprehensive program documentation.
• Update standard operation procedures and technical training guides documentation as needed.

Minimum Qualifications

• Bachelor's degree or 2+ years of professional experience.

Specific Skills

• 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential)
• Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders
• An ability to operate autonomously with minimal supervision, attention to detail and organizational skills
• Excellent customer service skills and focus
• Adaptable to a fast pace environment
• Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST)
• Must work on holidays not recognized by Microsoft

Other Job Specific Skills

• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions.
• Good analytical, and problem-solving skills.
• Self-starter and able to follow guidance given for completing assigned projects.
• Ability to effectively communicate details of functional knowledge area to clients in a succinct manner.
• Good oral and written communication skills.
• Experience working with customers, users and project leads in IT business applications and systems.
• Experience in supporting individual projects and systems in a designated functional area.
• Experience in testing functionality and matching to requirements.
• General understanding of business process configuration and process flows.

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Job Requirements:

• Gathering and analyzing data in support of business systems
• Manage business rules within applications
• Grasp complex business issues and formulate technical solutions
• Deliver high-quality application support
• Produce interim solutions as required to support legacy systems/issues
• Support a business or function
• Respond to technical support requests from enterprise customers
• Ramp up the business to support an AIRnet support team organization
• Provide user support for applications by answering and troubleshooting complex user and technical problems
• Provide online banking support to business customers for all access methods
• Develop business processes and system enhancements
• Provide frontline functional and technical support for the software and mobile device business application systems and hardware used by the department
• Understand current and purposed business processes and business objectives
• Process WHAT KNOWLEDGE AND SKILLS
• Provide application support for core business processes
• Develop comprehensive business product and process/procedure knowledge
• Support in business & application improvements both from a business perspective as well as an application perspective
• Anticipate market or business changes
• Provide basic technical and billing support to customers
• Determine how new information technologies can support reengineering business processes