Help Desk Manager

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies.

MEANINGFUL WORK AND PERSONAL IMPACT

• Lead and manage a team of Tier 1 Help Desk Technicians, offering leadership, coaching, training, and personnel development.
• Proactively and consistently communicate the importance of building and fostering relationships to motivate and inspire subordinates to achieve individual and team performance objectives.
• Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems.
• Contribute to the development and dissemination of knowledge articles, SOPs, scripts, usage guides, and FAQs for technicians and end users.
• Assist in incident and request management processes, including queue management, ticket assignments, and escalation.
• Select, develop, and evaluate personnel to ensure the efficient operation of service desk functions

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Manager MUST have:

• A bachelor of arts/bachelor of science or equivalent experience; AND
• 5 or more years of related experience
• Demonstrated experience with enterprise ticketing systems (e.g. ServiceNow, Remedy, etc.)
• An active Secret government clearance
• CompTIA A+, Network+ or Sec+ certification
• An ability to obtain ITIL v4 certification within the first 9 months

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements