Posted today
Dept of Homeland Security
Unspecified
Unspecified
Management
Newport, OR (On-Site/Office)
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
This position will be based at Newport, OR.
Responsibilities:
• Manage and lead a team of IT technical support technicians.
• Strong ability to adapt in a rapidly changing environment.
• Work closely with the customer to determine and understand requirements.
• Coordinate with senior management to ensure program compliance.
• Provide technical assistance to computer system and network users or other technical products and services.
• Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
• Drives product supportability.
• Coordinates customer service activities with other internal functions.
• Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. Provides in-depth applications knowledge of company's products, services and/or systems.
• Provide support for customer technical needs, to include troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end user devices, ISP/OSP, and other networking equipment).
• Operations run 24/7.
Job Requirements
Qualifications:
• Bachelor's (or equivalent) with 8 - 10 years of experience and or a Master's with 6 - 8 years of experience. At least 2 years in a supervisory capacity.
• Has demonstrated knowledge and work history in computer support of Computer systems.
• Has demonstrated experience in technical support of networks/laptops/computers/printers/mobile phones
• Has knowledge of network communications, to include wireless, servers, Windows, MAC, Phone systems, Audio Visual equipment and operation
• Strong technical troubleshooting skills
• Strong communication skills both written and oral
• Lead a team of IT service technicians with varying levels of experience
• Background or additional certifications in at least one of the following preferred but not required
o Knowledge/familiarity with Aruba equipment
o ISP/OSP Troubleshooting
o CCTV System Troubleshooting
o Network/Wireless Troubleshooting
• A professional attitude regarding attention to detail and customer service and excellent organizational skills are required
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
• Ability for some travel as required.
• Accurate and timely submission of required reports, documentation, etc.
The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.
Telos Corporation is an EEO/AA employer.
Job Type
Full-Time
Location
Newport, OR 97365 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
This position will be based at Newport, OR.
Responsibilities:
• Manage and lead a team of IT technical support technicians.
• Strong ability to adapt in a rapidly changing environment.
• Work closely with the customer to determine and understand requirements.
• Coordinate with senior management to ensure program compliance.
• Provide technical assistance to computer system and network users or other technical products and services.
• Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
• Drives product supportability.
• Coordinates customer service activities with other internal functions.
• Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. Provides in-depth applications knowledge of company's products, services and/or systems.
• Provide support for customer technical needs, to include troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end user devices, ISP/OSP, and other networking equipment).
• Operations run 24/7.
Job Requirements
Qualifications:
• Bachelor's (or equivalent) with 8 - 10 years of experience and or a Master's with 6 - 8 years of experience. At least 2 years in a supervisory capacity.
• Has demonstrated knowledge and work history in computer support of Computer systems.
• Has demonstrated experience in technical support of networks/laptops/computers/printers/mobile phones
• Has knowledge of network communications, to include wireless, servers, Windows, MAC, Phone systems, Audio Visual equipment and operation
• Strong technical troubleshooting skills
• Strong communication skills both written and oral
• Lead a team of IT service technicians with varying levels of experience
• Background or additional certifications in at least one of the following preferred but not required
o Knowledge/familiarity with Aruba equipment
o ISP/OSP Troubleshooting
o CCTV System Troubleshooting
o Network/Wireless Troubleshooting
• A professional attitude regarding attention to detail and customer service and excellent organizational skills are required
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
• Ability for some travel as required.
• Accurate and timely submission of required reports, documentation, etc.
The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.
Telos Corporation is an EEO/AA employer.
Job Type
Full-Time
Location
Newport, OR 97365 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
group id: 10119964
