Posted today
Public Trust
Senior Level Career (10+ yrs experience)
Unspecified
Occasional travel
Management
Chicago, IL (On-Site/Office)
The Opportunity:
IntePros Federal is seeking a Service Management Lead for a contract we are pursuing with a current customer. This role will be contingent upon contract award.
Clearance:
Required: Must be able to obtain a Public Trust Clearance
Preferred: Public Trust Clearance
Locations:
Chicago, IL - may have some hybrid options in Chicago
Responsibilities - Other duties include, but are not limited to:
Responsible for being the primary liaison to the Government at the task order level.
Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed.
Leads continual improvement of processes and manages the lifecycle of services.
Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools.
Oversees knowledge management, training, and education programs.
Aligns service processes and activities to the ISO 20000 Information Technology - Service Management standard.
Collaborate with service managers and functional leaders, including engineering, operations, and service desk, as well as other contractors and service providers, to enable seamless service execution across the service area.
Qualifications REQUIRED
Education requirements: Bachelor's degree in business administration, business management, information systems, information technology, engineering, or equivalent experience.
ITIL v3 Expert and/or ITIL 4 Managing Professional
Certified TBM Executive (CTBME)
10 years of experience managing IT Support Services with scope and complexity.
Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile
Familiarity with Federal IT security requirements.
Who We Are: IntePros Federal is a Service-Disabled, Veteran Owned, Small Business (SDVOSB) headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!!
EEO (Equal Employment Opportunity) Commitment:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled
IntePros Federal is seeking a Service Management Lead for a contract we are pursuing with a current customer. This role will be contingent upon contract award.
Clearance:
Required: Must be able to obtain a Public Trust Clearance
Preferred: Public Trust Clearance
Locations:
Chicago, IL - may have some hybrid options in Chicago
Responsibilities - Other duties include, but are not limited to:
Responsible for being the primary liaison to the Government at the task order level.
Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed.
Leads continual improvement of processes and manages the lifecycle of services.
Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools.
Oversees knowledge management, training, and education programs.
Aligns service processes and activities to the ISO 20000 Information Technology - Service Management standard.
Collaborate with service managers and functional leaders, including engineering, operations, and service desk, as well as other contractors and service providers, to enable seamless service execution across the service area.
Qualifications REQUIRED
Education requirements: Bachelor's degree in business administration, business management, information systems, information technology, engineering, or equivalent experience.
ITIL v3 Expert and/or ITIL 4 Managing Professional
Certified TBM Executive (CTBME)
10 years of experience managing IT Support Services with scope and complexity.
Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations.
Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile
Familiarity with Federal IT security requirements.
Who We Are: IntePros Federal is a Service-Disabled, Veteran Owned, Small Business (SDVOSB) headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!!
EEO (Equal Employment Opportunity) Commitment:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Equal Opportunity Employer/Veterans/Disabled
group id: 10124198
