Network Operations and Security Center (NOSC) Engineer

Overview

Intelligent Waves is seeking a Network Operations and Security Center (NOSC) engineer to to support monitoring large-scale operations on a high-profile DOD contract. The contract provides enterprise-wide IT support to enable the organization's Information Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to internal and external mission partners operating in CONUS and OCONUS locations.

The NOSC utilizes a Panama schedule. Specifically, this position is Sun, Mon, Tues, and every other Wed from 0600 - 1800 ET.

Location: Ft Belvoir, Va
✈️ Travel: None

️ Clearance Requirement: TS/SCI

Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.

ANYTIME. ANYWHERE. ANY DOMAIN.

Since 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions to support the most complex missions.

Adherence to all customer site protocols is mandatory for employees.

Responsibilities

• Support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis. The position will maintain real-time situational awareness of the organization's IT Infrastructure and supported environments. As required, the position shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available.
• Monitor, manage, troubleshoot, fix/repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners.
• Provide the full range of support services required to manage the day-to-day operations and systems administration of the IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving IT services and capabilities.
• Triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution.
• Report and conduct triage with vendors, DoD, and Government agencies; which includes opening incident tickets with these organizations and provide critical data for triage.
• Draft and send Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines for notification of critical network events and established Standard Operating Procedures.
• Create incident tickets, reports (BMC Smart Reporting), tasks, and work orders.
• Support Tier I - III system, networking, and engineering personnel to ensure network troubleshooting efforts.
• Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds).
• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.

Qualifications

• BS degree and 8 - 12 years or Masters with 6 - 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree.
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Experience with Remedy Ticket system.
• Proficient in Active Directory and managing user accounts and security groups for the agency.
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Must possess an active Security+ or equivalent prior to start.
• Must be a U.S. citizenship and hold an active DoD TS/SCI at time of consideration.

Benefits

Intelligent Waves offers a generous benefits package including medical, dental, vision, paid PTO, life and disability insurance. We invest in our employees' futures by contributing with vesting starting from DAY 1, technical training, tuition bonuses, and much more.

Clearance Statement

Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only U.S. citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with current security clearances or those eligible to obtain one.

Equal Opportunity

Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination based on race, color, age, sex, religion, national origin, disability, military and/or veteran status, or any other class protected by applicable state or federal law.

As an Affirmative Action and Equal Opportunity Employer, Intelligent Waves is committed to the full inclusion of all qualified candidates and employees. If you need reasonable accommodations for any part of the application or interview process, or to perform essential job functions, please contact humanresources@intelligentwaves.com.

A Veteran-Friendly Organization

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