Lead Services Specialist 1 - Customer Service Management

Job Description Summary
This is a GME role in Misawa, Japan (SOFA Status). Must be a US Citizen according to the USAF Task Work Specification.

The GE Field Representative provides the customer with technical advice and guidance on operational, intermediate and depot level maintenance of the F110-GE-110 and F110-GE-129 engines in the USAF F-16 platform, based in Misawa, Japan and Osan/Kusan, South Korea.

All resources and logistics are required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

Job Description
Job Title

Lead Services Specialist 1 - Customer Service Management
Company Intro/About GE Aerospace

At GE Aerospace, we are redefining the future of flight. With a legacy of innovation and a commitment to excellence, we design, manufacture, and service advanced technologies that power commercial and military aircraft worldwide. Our team is driven by a shared purpose: to create a world that works better, safer, and more sustainably.
Site, Business, OR Functional Area Overview

This role is based in Misawa, Japan (SOFA Status), with additional support responsibilities in Osan/Kusan, South Korea. As part of the Field Services team, you will play a critical role in supporting the U.S. Air Force (USAF) and contractor personnel in the operation, maintenance, and repair of F110-GE-110 and F110-GE-129 engines for the F-16 platform. This position requires a U.S. Citizen per the USAF Task Work Specification.
Role Overview

As a GE Field Representative, you will provide technical advice, training, and guidance to USAF and contractor personnel on the operation, maintenance, and repair of GE F110 engines. This role involves working independently, managing your workload, travel, and budget, while ensuring compliance with GE Aerospace's high standards of integrity and excellence. You will also contribute to maintenance planning, field data analysis, and customer engagement to drive operational success.
Key Responsibilities

• Technical Support: Provide advice and direction to USAF and contractor personnel on the operation, maintenance, and repair of F110-GE-110 and F110-GE-129 engines and interface systems for the F-16 aircraft.
• Training: Deliver on-the-job training to maintenance personnel on techniques such as adjustment, calibration, troubleshooting, bench checks, routine maintenance, inspection, and repair of GE engines.
• Tool and Equipment Guidance: Provide instruction on the use of authorized GE special tools and test equipment.
• Safety Emphasis: Ensure safety precautions are emphasized during all training activities.
• Technical Interpretation: Assist with the interpretation of data, technical instructions, and engine modifications.
• Field Data Analysis: Collect, analyze, and report in-service field data to GE Aerospace Project Engineering for safety, reliability, and component improvement initiatives.
• Customer Liaison: Relay relevant information to customers regarding field issues or improvements and assist with maintenance planning, forecasting, and component repair processing.
• Problem Solving: Analyze maintenance difficulties and recommend changes to maintenance, inspection, and training programs to improve quality, efficiency, and effectiveness.
• Independent Work: Operate independently, managing personal workload, travel, and budget with unyielding compliance and integrity.
• Travel: Travel to domestic and international locations as required to support customer needs.

Required Qualifications

• Education: Bachelor's Degree from an accredited college or university OR a High School Diploma/GED with significant experience in a field service/maintenance position.
• Experience:
  • Significant experience in a field service or maintenance position supporting military and/or commercial engine programs.
  • F110 engine experience.
  • Previous experience in Customer Service Management.
• Eligibility:
  • U.S. Citizenship (required per USAF Task Work Specification).
  • Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
  • Ability and willingness to travel as required.
  • Ability and willingness to relocate to domestic or international locations to support business needs.
  • Proven ability to work independently without technical guidance.

Desired Characteristics

• Customer Focus: Strong customer interaction and communication skills.
• Leadership: Strong interpersonal and leadership skills with the ability to influence customers and peers.
• Technical Expertise:
  • Proven analytical and quality improvement ability.
  • Proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
  • Knowledge of the learning process and the ability to transfer technical knowledge to less experienced personnel.
• Presentation Skills: Ability to work with and make formal presentations to all levels of maintenance, engineering, and management.
• Project Management: Experience in managing projects and driving results.
• Independence: Ability to work independently, without technical guidance, and perform all required work tasks.
• Professionalism: High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.

Additional Information

• Work Authorization: This role requires access to U.S. export-controlled information. Applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person) must obtain authorization for access to U.S. export-controlled information from the U.S. Government.
• Travel Requirements: Extensive travel to both domestic and international locations is required.
• Work Environment: This role requires working independently, often remotely from headquarters, and managing personal workload and travel.
• The base pay range for this position is $ 93,800.00 - 124,900.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on December 2nd, 2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits includ tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. © 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged

Closing

At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. We believe in creating an environment where everyone can contribute their unique perspectives and talents to drive innovation and excellence. Join us in shaping the future of flight and making a meaningful impact on the world.

Compensation Grade

LPB1

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: Yes

Compensation Grade

LPB1

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.

Relocation Assistance Provided: Yes