Deputy Program Manager - Medical Telehealth Support

R-00170992

Description

Leidos Health & Civil Sector is seeking a highly motivated and experience Deputy Program Manager to join our team. This position supports a government contract supporting military members and their families by providing nurse triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contract provides customer service and care coordination services to include provider locator support, specified Military Medical Treatment Facility (MTF) appointing services, Active Duty Service Member urgent care referral submissions, and customized MTF transfers to support the MTF’s capability. 

This job posting is in anticipation of future work.

Primary Job Responsibilities:

• Assist the PM in managing the contract and acts on behalf of the PM in their absence with the same contractor authority.
  
• Responsible for planning, day-to-day management, and decision making in support of this program to meet the Government goals and objectives.
  
• Collaborates with stakeholders to ensure the efficient delivery of high-quality services, maintaining patient care standards, and adhering to healthcare regulations and certifications.
  
• Operational oversight and team leadership, including supervising nursing and call center program managers, ensuring consistent service delivery, disseminating policy and protocol changes, and reviewing service metrics.
  
• Supports the QA, RN and CC PMs in oversight of operational clinical and quality assurance responsibilities, such as reviewing and collaborating on quality improvement initiatives, and monitoring telehealth program activities to identify areas for improvement and develop actionable plans.
  
• Assists the Sr PM in refining policies and procedures, identifying and mitigating risk, collaborating with service line program managers to monitor division performance, overseeing subcontract relationships to ensure compliance and efficiency, and maintaining stakeholder relationships to ensure high levels of patient and provider satisfaction.
  
• Assists in working with the IT Manager to develop nurse triage innovative solutions for program improvement and recommending strategies to enhance efficiencies and customer satisfaction.
  
• Works with division PMs to ensure compliance with healthcare regulations, including HIPAA privacy rules, incident response, and established protocols.
  
• Serves as a vital link between leadership and frontline management staff, driving operational excellence, clinical quality, and innovation while fostering stakeholder satisfaction and regulatory compliance.
  

Basic Qualifications:

• Bachelor’s degree in healthcare management, business administration, communication, IT, Social Science, or related Field.
  
• Must have current licensure as a Registered Nurse.
  
• Minimum of 8 years’ project or program management experience including 5 years of nursing leadership/ supervisory role(s).
  
• Clinical supervision and quality assurance experience required.
  
• Must possess demonstrated strong communication, project management and customer service skills in past positions.
  
• Must be a U.S. citizen and speak fluent English.
  
• Ability to pass a criminal history, fingerprint background checks, and credential review/verification.
  
• This position is a remote position and requires a quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.
  

Preferred Qualifications:

• Call center or telehealth experience preferred
  

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting: November 24, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $126,100.00 - $227,950.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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