Operations Analyst - Public Sector, Federal Civilian

Job Summary:

The Operations Analyst - Public Sector, Federal Civilian is an experienced professional providing operational support to Federal Civilian Agency field offices and vendors. This role involves analyzing help desk reports and ServiceNow requests to identify trends and determine the necessary support to meet operational requirements.

Job Duties:

• Leads operational analysis and business improvement activities
• Conducts detailed research and analysis of operational data, and maps business processes
• Assesses current operations and recommends process and technology improvements
• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO's dynamic public sector client base
• Assists with firm practice, solution, and business development initiatives with guidance from Public Sector leadership
• Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports problem solving and fact finding, while working side by side with experienced team members, management, and client leadership
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion; supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned tasks
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Attends relevant training, seminars, and/or conferences to stay current with technical skills that align with client's needs and changes in the industry
• Supports recruiting efforts by identifying and referring potential candidates
• Other duties as required

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's Degree, required; focus in Business, Operations Research, Organizational Assessment, preferred

Experience:

• Six (6) or more years leading operational analysis and business improvement activities, required
• Experience supporting federal government agencies, preferred
• Experience working at a professional services firm, preferred

License(s)/Certification(s):

• Ability to obtain and maintain government agency suitability or security clearance, required

Software:

• Proficiency in Microsoft Office Excel, PowerPoint, and Word, required

Other Knowledge, Skills, & Abilities:

• Ability to support possible project-related travel, as needed
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm
• Excellent verbal and written communication skills
• Ability to work independently and collaborate within a team environment and with a customer service focus
• Ability to follow instructions as directed
• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

Washington DC Range: $80,000 - $110,000

About Us

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm's success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional "benefits." Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

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