Configuration Analyst Senior

Check out this great opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. We are seeking a Configuration Analyst that can work independently - please read below!

Responsibilities:

• Provides configuration management support to assigned projects.
• Manages the local Definitive Media Library and processes requests for access to the DML.
• Processes service request and change request tickets using ServiceNow or similar ticketing tool including requests to change the authorized product list (APL) and update the configuration management database (CMDB)
• Provides guidance and work leadership to configuration team members.
• Completes Configuration Management audits for ServiceNow ticket actions.
• Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
• Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.
• Develops configuration and data management documentation based on program requirements.
• Manages the production of Baseline Image Disks. Fulfills requests from ServiceNow and provides disk packages with documentation to Logistics personnel for shipping to the requestor.
• Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.
• Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.
• Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.
• Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
• Ensure all internal configuration management processes and procedures have been followed.
• Participates in special projects as required.

Required Qualifications:

• 10+ years of IT Configuration Management experience required.
• Must possess a SECRET Security Clearance.
• BA/BS or equivalent experience

Preferred Qualifications:

• ITIL V4 Foundation or possess equivalent higher certifications.
• Experience supporting multinational customers preferred.
• Ideal candidate will have experience in:
  • Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
  • Using Pivot tables in Excel
• Additional specific certifications may be required, depending on job assignment.
• Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.
• Comprehensive knowledge of and familiarity with configuration management software applications.
• General navigation of ServiceNow IT Service Management system service and fulfiller portal (i.e., All, Favorites, Service Operations Workspace).
• Experience operating within the Service Operations Workspace to manage their work within the platform.
• Experience with navigating a Service Catalog to locate and request services and resources.
• Experience with Incident tickets including but not limited to opening, closing, and transferring of tasks and tickets supporting the timely restoration of normal service operations.
• Experience with Change tickets including but not limited to opening, closing, and transferring of tasks and tickets supporting the monitoring and approval of changes to Configuration Items.
• Creating and using Knowledge Articles to complete tasks or resolve issues.
• General understanding of Service Level Agreements and Operational Level Agreements.
• Experience with creating and viewing reports and dashboards.

Work Requirements