Claims Operations Supervisor

Company Description

BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, and R&D program and operations support. Our clients - including NASA, DoD, HHS, DHS, and other civil and national security agencies - rely on us to drive mission success and accelerate innovation.

BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for four consecutive years and received a GovCon Contractor of the Year Award in 2023 and 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

Job Description

We are seeking experienced remote Claims Operations Supervisors to support FEMA's Hermit's Peak/Calf Canyon (HPCC) Claims Office across Claims Review, Quality Control, and Appeals operations. Team Leads provide day-to-day oversight of staff, ensure compliance with FEMA policies and workflow requirements, and serve as the primary escalation point for technical and performance issues.

The Claims Operations Supervisors (Team Leads) are responsible for maintaining production standards, resolving documentation or policy questions, coordinating with FEMA leadership, and helping ensure the accuracy, timeliness, and quality of work products across the claims lifecycle.

These positions require strong leadership skills, deep experience in claims/case processing, and the ability to operate in a high-tempo environment supporting survivors of the Hermit's Peak/Calf Canyon fire.

Responsibilities

Team Leads will:

• Manage day-to-day workload distribution across assigned staff (Claims Reviewers, QC Analysts, Appeals Analysts, or mixed teams).
• Provide real-time technical guidance on valuation, documentation requirements, duplication of benefits, and policy interpretation.
• Review trends in QC returns or errors and provide coaching, corrective guidance, and follow-up to ensure improvements.
• Track staff productivity, performance, attendance, and compliance with FEMA standards.
• Escalate complex cases, policy questions, or systemic issues to program leadership promptly.
• Coordinate between staff and FEMA Technical Monitors (TMs), CORs, and other government leads as needed.
• Support onboarding, training compliance, and proficiency maintenance for all team members.
• Ensure accurate and timely updates in the System of Record (SOR) for all team activities.
• Support production of determination memos, appeals analyses, or QC reviews depending on team function.
• Lead or participate in briefings with FEMA leadership regarding trends, risks, and operational issues.
• Maintain operational excellence while meeting strict timelines outlined in FEMA's performance requirements.

Qualifications

Minimum Requirements

• High school diploma required; bachelor's degree preferred.
• 10+ years of combined experience in claims/case processing, disaster recovery, insurance adjusting, or similar roles.
• Prior experience leading teams in high-volume, deadline-driven environments.
• Strong technical knowledge of documentation standards, valuation principles, and compensable damage categories.
• Excellent written and verbal communication skills.
• Proficiency with claims management systems, databases, and digital workflow tools.
• Strong organizational, coaching, conflict-resolution, and problem-solving skills.
• Ability to interpret and apply federal policy, regulation, and FEMA guidance.

Preferred Experience

• Prior FEMA experience (IA, PA, NFIP, OGC, SBA ODA, or previous HPCC work).
• Experience supervising claims review, QC, appeals, insurance adjusting, or adjudication teams.
• Experience with wildfire, flood, or disaster-related valuation and documentation.

Additional Information

This position is contingent upon contract award.

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.