Today
Secret
Early Career (2+ yrs experience)
Unspecified
IT - Support
Camp Humphreys, Korea, South Korea (On/Off-Site)
ActioNet is looking for a Desktop IT Support Lead requiring a Secret Clearance. This position is located at Camp Humphreys, South Korea.
The Headquarters IT Support Lead oversees desktop and end-user IT support for senior staff across multiple geographically dispersed locations. This role manages daily helpdesk operations, supervises support technicians, and ensures timely, high-quality resolution of technical issues. The Lead is responsible for coordinating lifecycle replacement of IT systems, overseeing hardware/software deployments, and ensuring compliance with Department of War, DoD, and US Forces Korea (USFK) IT standards.
They will support planning and execution of VTC and audiovisual requirements for high-level meetings, maintain operational readiness of classified/unclassified systems, and provide user training for new or upgraded technologies.
Additional responsibilities include:
Managing ticket workflows, prioritizing urgent issues, and monitoring performance metrics to ensure service quality.
Supporting senior leadership and executive staff with responsive, white-glove IT support.
Overseeing asset management, documentation, and configuration tracking for all IT equipment.
Implementing process improvements to enhance helpdesk efficiency and customer experience.
Coordinating with cybersecurity teams to ensure compliance with IAT-III and related DoD security requirements.
Troubleshooting network, hardware, software, and AV issues in fast-paced, mission-critical environments.
Requirements:
• Education: Bachelor’s degree in IT or related field
• Experience: 3–5 years managing helpdesk or desktop support for organizations with 1,000+ users
• Certifications: IAT-III (DoD 8570.01M / 8140) required
• Preferred: Prior military IT support experience; experience supporting executive or flag-officer-level staff
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
We are committed to make ActioNet a great place to workand continue to invest in our ActioNeters
We are committed to our customers by driving and sustaining Service Delivery Excellence
We are committed to give back to our Community, help others and make the world a better place for our next generation
ActioNet is proud to be named as a Top Workplace for the twelfth year in a row (2014 - 2025). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience,and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
The Headquarters IT Support Lead oversees desktop and end-user IT support for senior staff across multiple geographically dispersed locations. This role manages daily helpdesk operations, supervises support technicians, and ensures timely, high-quality resolution of technical issues. The Lead is responsible for coordinating lifecycle replacement of IT systems, overseeing hardware/software deployments, and ensuring compliance with Department of War, DoD, and US Forces Korea (USFK) IT standards.
They will support planning and execution of VTC and audiovisual requirements for high-level meetings, maintain operational readiness of classified/unclassified systems, and provide user training for new or upgraded technologies.
Additional responsibilities include:
Managing ticket workflows, prioritizing urgent issues, and monitoring performance metrics to ensure service quality.
Supporting senior leadership and executive staff with responsive, white-glove IT support.
Overseeing asset management, documentation, and configuration tracking for all IT equipment.
Implementing process improvements to enhance helpdesk efficiency and customer experience.
Coordinating with cybersecurity teams to ensure compliance with IAT-III and related DoD security requirements.
Troubleshooting network, hardware, software, and AV issues in fast-paced, mission-critical environments.
Requirements:
• Education: Bachelor’s degree in IT or related field
• Experience: 3–5 years managing helpdesk or desktop support for organizations with 1,000+ users
• Certifications: IAT-III (DoD 8570.01M / 8140) required
• Preferred: Prior military IT support experience; experience supporting executive or flag-officer-level staff
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
We are committed to make ActioNet a great place to workand continue to invest in our ActioNeters
We are committed to our customers by driving and sustaining Service Delivery Excellence
We are committed to give back to our Community, help others and make the world a better place for our next generation
ActioNet is proud to be named as a Top Workplace for the twelfth year in a row (2014 - 2025). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience,and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
group id: RTX156f3f
