Medical Support Assistant (OA)

Duties
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• Receiving patients and visitors in person or telephonically
• Records and relays messages and/or redirect calls as necessary
• Answers routine inquiries such as requests for non-technical information on such subjects as hours of operation, how to complete various medical forms, and locations of other medical departments/facilities
• Verifies and ensures patient's eligibility for care
• Refers individuals not eligible for or not requiring medical services to other departments
• Provides clerical support for department staff, including retrieval of charts, radiological and laboratory reports from other areas of the Medical Treatment Facility
• Extracts medical information from patients' records as requested/needed by the medical staff
• Maintain and updates patient records utilizing the medical facility's automated medical records systems
• Utilizes a variety of office automation equipment, word processing software, and mission specific medical software to compile and type a variety of material including progress reports or memos
• Schedules in-service medical appointments and coordinates patient appointments with other medical services to maximize efficiency and effectiveness of providers and augment access to patient care

Requirements
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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Tier 1: This position is subject to a background investigation to determine your suitability for Federal employment.
• This position has mandatory seasonal Influenza vaccination requirements and is subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position may require the incumbent to work on any day or shift, including PMs, nights, weekends, holidays, or on an "on call" basis, necessary to meet mission requirements.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes receiving patients and visitors in a medical treatment facility or clinic setting; scheduling patient appointments and/or coordinating patient referral appointments; maintaining patient records; and preparing a variety of reports utilizing office automation tools. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Proficiency Requirement: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

This job does not have an education qualification requirement.

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Incentives MAY be authorized for highly qualified candidates.
• Advanced in-hire rate MAY be authorized for highly qualified candidates.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.