Today
Secret
Unspecified
Unspecified
IT - Support
Colorado Springs, CO (On-Site/Office)
Requirements
Must hold an active Secret clearance Per contract requirements, all candidates must be a US Citizen without dual citizenship 3+ years of relevant experience (up to 2 years of experience may be substituted with education) This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance. There are no opportunities for telework. This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access
Log, track, and resolve incidents using the government-provided trouble ticketing system
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution
Escalate unresolved issues following the approved Escalation Plan
Support the use of COTS/custom applications, peripheral devices, and backup systems
Document daily operational activities and participate in status reporting
Must hold an active Secret clearance Per contract requirements, all candidates must be a US Citizen without dual citizenship 3+ years of relevant experience (up to 2 years of experience may be substituted with education) This role supports systems with 24x7x365 uptime. All candidates must be within commutable distance. There are no opportunities for telework. This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access
Log, track, and resolve incidents using the government-provided trouble ticketing system
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution
Escalate unresolved issues following the approved Escalation Plan
Support the use of COTS/custom applications, peripheral devices, and backup systems
Document daily operational activities and participate in status reporting
group id: PRISMVA
