Software Support Representative, Tactical Intelligence Family of

SUMMARY: Field Service Technician Senior, DCGS-A - Camp Humphreys, South Korea - TS/SCI Clearance Required. Primarily supports software for the DCGS-Army Family of Systems: IFS, P-MFWS, GWS, TGS, CDSS

How the Software Support Representative, Tactical Intelligence Family of Systems will make an impact:

• Provide technical guidance and over the shoulder assistance to unit maintainer to Initialize, place into operation and troubleshoot the software interfaces of specific C5ISR communication systems being supported (ex. IFS /P-MFWS/GWS/TGS/CDSS).
• Provide technical guidance and over the shoulder assistance to unit maintainer on software installations, configurations, patching and maintenance of DCGS-A family of systems.
• Provide technical guidance and over the shoulder assistance to unit maintainer for backup and disaster recovery of Linux and Windows operating systems.
• Provide informal over-the-shoulder training and software mentorship to MIL/GOV personnel.
• Provide software, network troubleshooting, problem identification, and resolution.
• Provide technical guidance and over the shoulder assistance to unit to Assist with remote system administration software to include troubleshooting and installation.
• Assists Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations.
• Participates in special projects as required.
• Prepares weekly/bi-weekly reports for customers
• Provides Commanders and Staff with recommendations on how to best leverage mission command Intel platforms to meet their operational needs.
• Attend G2 and S6 briefings and participate in conference calls to identify issues with Intel platforms.

What you'll need to be successful:

• AA/AS, 5+ years' experience. (2 years of additional work experience may be substituted for an AA/AS. Degree)
• Must have an active TS/SCI clearance and willing to obtain a CI Poly if required.
• Valid CompTIA Security+ CE Certification
• Experience with Microsoft Windows/Linux/VMWare server and client software, patching, upgrading, and maintaining.
• Understanding of networking principles and system network configuration.
• Professional and effective writing and communication skills are required.
• Some travel is required.

DESIRED QUALIFICATIONS:

• Military experience (35T)
• DCGS-A Maintainers Course Completion (3.2.5

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Work Requirements