Today
Top Secret/SCI
Unspecified
CI Polygraph
IT - Support
Annapolis, MD (On-Site/Office)
Help Desk Technician
hours: 1400-2200
days: Sun-Thur
Essential Job Functions:
Qualifications:
Work Requirements
hours: 1400-2200
days: Sun-Thur
Essential Job Functions:
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
Qualifications:
- AA/AS (or equivalent experience), 5+ years of experience
- TS/SCI with ability to obtain CI Poly
- Security+ CE & PWS 9.1
- Pursuant to a customer requirement, this position is contingent on providing proof of COVID-19 vaccination or submitting to regular COVID-19 testing at your own expense."
- Must be able to meet customer facility COVID requirements
Work Requirements
group id: 90979310
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