Technical Trainer

MANTECH seeks a motivated, career and customer-oriented Technical Trainer to join our team in Arlington, VA.

The Technical Trainer must exhibit good judgment in interfacing with all government and contract personnel, providing proper examples of work performance, and adherence to professional standards and operational and security guidelines as defined by the Government and ManTech International, Inc.

Responsibilities include but are not limited to:

• Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.
• Conduct training needs analysis.
• Design curriculum for distance learning materials, including but not limited to: content outlines, learning objectives, interactive simulations and knowledge assessment questions.
• Review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials.
• Develop interactive training, including but not limited to storyboard development, screenshot capture, custom template programming and internal review processes that adhere to existing standards.
• Conduct Peer and Design review of training material for accuracy.
• Maintain policy and standards for online training throughout development process.
• Ensure training content is accurate based on outside feedback.
• Monitor training changes and updates for dissemination and implementation.
• Prepare training documentation.
• Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
• Coordinate training activities and scheduling according to training program.
• Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
• Establish a project training plan including audience, approach, design, and list of deliverables.
• Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
• Prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms).
• Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
• Train personnel by conducting formal classroom courses, workshops and seminars.
• Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
• Provide input to the Training Manager on areas of continuous improvement.
• Work on all the assigned duties by the management.

Minimum Qualifications:

• Bachelor's degree in business, Education, Information Technology OR Information technology certifications (MS-MCT, CompTIA CTT+, SAFe, etc.)
• 5 years of experience in training.
• Knowledge of Instructional Systems Design
• Experience in Customer Service
• Demonstrated initiative, sound judgment, effective decision-making, excellent written and verbal communication skills
• Understand computer functions and related technical terminology and how they are applied in everyday business situations; possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.; experience using Microsoft 365 productivity tools.
• Must be able to travel up to 25% domestic and internationally.

Preferred Qualifications:

• Experience with Agile development methodologies preferred.
• Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
• Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
• Experience with applications such as ServiceNow and Salesforce preferred.
• Prior technical training experience preferred.
• A current and active Secret clearance highly preferred.

Clearance Requirements:

• Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.

Physical Requirements:

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.