Today
Secret
Unspecified
Unspecified
IT - Hardware
Newport News, VA (On-Site/Office)
Your Mission
The MASY Group is a growing Nunn Perry award-winning government service company providing intelligence analysis, educational, and operational support to key federal agencies such as the Department of Defense and Intelligence Community. We are seeking a Help Desk support professional to support a DoD customer at Ft. Eustis, VA .
Your Responsibilities
Your Qualifications
The MASY Group is a growing Nunn Perry award-winning government service company providing intelligence analysis, educational, and operational support to key federal agencies such as the Department of Defense and Intelligence Community. We are seeking a Help Desk support professional to support a DoD customer at Ft. Eustis, VA .
Your Responsibilities
- • Coordinat e internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team
- • Act as liaison between Help Desk and System Engineers
- • Answer Help Desk calls and respond to ATHD-AESMP tickets
- • Process Training Enrollment Requests
- • Perform Monthly and ADHOC report formatting
Your Qualifications
- • Two years Help Desk experience or similar customer service area
- • Desk Institute (HDI) Customer Service Representative (preferred)
- • Windows 11 experience
- • Experience with MS Office products (specifically Word, Excel, and PowerPoint)
- • Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation
group id: 10374735
