HelpDesk Technician

MASY Group is a growing Nunn Perry award-winning government service company providing intelligence analysis, educational, and operational support to key federal agencies such as the Department of Defense and Intelligence Community. We are seeking a Help Desk support professional to support a DoD customer at Ft. Eustis, VA.

Your Responsibilities

• Coordinate internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team
• Act as liaison between Help Desk and System Engineers
• Answering Help Desk calls and respond to HD tickets
• Process Training Enrollment Requests
• Perform Monthly and ADHOC report formatting

Your Qualifications

• Two years Help Desk experience or similar customer service area
• Help Desk Institute (HDI) Customer Service Representative (preferred)
• Windows 11 experience
• Experience with MS Office products (specifically Word, Excel, and PowerPoint)
• Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation