Senior Travel Trainer

MANTECH seeks a motivated, career and customer-oriented Senior Travel Trainer to join our team in Chantilly, VA.

The Senior Travel Trainer must exhibit good judgment in interfacing with all government and contract personnel, providing proper examples of work performance, and adherence to professional standards and operational and security guidelines as defined by the Government and ManTech International, Inc.

Responsibilities include but are not limited to:

• Performs end user training and support for custom software solutions in both CONUS and OCONUS locations. Training is focused on suite of custom client applications, peripheral device management (printers, scanners, biometric devices, etc.), and applicable policies and procedures to successfully process transactions.
• Work independently and within small teams to support various software and systems-related tasks; instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Develop, organize, and deliver technical training and related materials in support of customers and/or company employees; work with customer and functional organizations to establish training content and objectives.
• Prepare training plans from onsite database and workflow analysis; ensure training material reflects current product features.
• Provide daily status reporting to management and to the customer while engaged in a training activity; complete and submit all reporting requirements in a timely manner; ability to follow defined processes and document any issues/problems clearly.
• Ability to establish and maintain positive relationships with internal and external customers; after-hours and weekend support will be required as needed to support overseas or domestic training tasks.
• Proactive personality with the ability to work with limited guidance and supervision; excellent organizational skills, adept at managing competing priorities and initiating projects; effective verbal and written communication skills; demonstrated critical thinking and problem-solving skills.

Minimum Qualifications:

• Bachelor's degree in engineering, computer science, mathematics, education, business administration or management information sciences. Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.
• 8 years of experience in Training and/or Information Technology.
• Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, effective decision-making.
• Proficiency with Microsoft 365 Productivity applications.
• Must be able to travel up to 75% domestic and internationally.

Preferred Qualifications:

• One or more technical certifications (Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.
• Experience training end users on complex hardware and software solutions highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex.
• Experience with Salesforce.
• Familiarity with international travel requirements such as Visa, medical, and passports highly preferred.
• A current and active Secret clearance highly preferred.

Clearance Requirements:

• Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.

Physical Requirements:

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
• The majority of work will be performed within a professional office environment. However, deployments can require the individual to lift and move computer and other equipment up to 50 lbs.in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.
• Must be able to fly on international flights up to 18 hours.