C-sUAS Maintenance Field Service Representative (FSR)

Overview

C-sUAS Maintenance Field Service Representative (FSR)

LOCATION: Huntsville, AL

JOB STATUS: Full-time

CLEARANCE: Secret

TRAVEL: Occasional

Astrion is seeking a C-sUAS Maintenance Field Service Representative (FSR) to support our customer in Huntsville, AL.

C-sUAS FSR will have knowledge or related expertise in C-sUAS maintenance and operations. Must have the ability to perform equipment installation, maintenance, troubleshooting, and repair procedures on complex Department of Defense (DoD) C-sUAS System of Systems to include Radars, Electro Optical / Infrared (EO/IR) cameras, and electronic Warfare (EW) systems. FSR will also perform Help Desk functions by interfacing with program customers to field trouble ticket calls, determine appropriate repair actions, and process equipment replacements as necessary. Key duties include diagnosing and troubleshooting technical issues, conducting preventative maintenance checks and servicing, documenting service calls and visits, preparing equipment for shipment, and perform liaison actions between the customer and equipment Original Equipment Manufacturer (OEM). The specific responsibilities of an FSR vary by industry, requiring strong technical expertise, problem-solving skills, and effective communication with customers and internal teammates.

REQUIRED QUALIFICATIONS / SKILLS

• Active and transferable DoD Secret security clearance. Must be able to maintain the required clearance.
• 10+ years' experience
• Bachelor's degree preferred
• Strong oral communication skills
• Strong technical background in the relevant industry, with proficiency in diagnostic tools and software
• Ability to work independently to troubleshoot and resolve complex technical and operational issues
• COLTS and ELMS knowledge desired
• Job location: Redstone Arsenal (Huntsville), AL
• Occasional travel required

RESPONSIBILITIES

• Process calls/emails from fielded organizations relating to equipment issues/malfunctions.
• Maintain phone/email coverage 0600-1800, M-F weekly.
• Develop processes supporting fielded organizations.
• Maintain and update list of fielded organizations and assigned equipment.
• Open, update, and close workorders in COLTS.
• Perform COLTS configuration management for Line Replaceable Units (LRU).
• Maintain and track Trouble Ticket status.
• Track warranties and maintain logs of fielded systems.
• Process and relay Trouble Ticket actions to appropriate OEM FSRs as required.
• Maintain and provide daily Trouble Ticket status to Government Lead.
• Maintain and provide monthly metrics to Government Lead.
• Assemble, install, and configure new equipment, systems, and software at customer locations.
• Perform routine inspections and preventative maintenance on equipment to ensure optimal performance and longevity.
• Diagnosing and troubleshoot technical problems with products or systems, supporting timely and effective repairs.
• Develop test, inspection and repair procedures.
• Conduct training to customers and end-users on proper equipment capability, maintenance procedures, and basic troubleshooting.
• Maintain accurate records of all service calls, customer interactions, and equipment status.
• Travel to CONUS and OCONUS locations to perform unscheduled maintenance and repair actions to C-sUAS.
• Maintain stringent control, accounting, safeguarding, and destruction of sensitive cryptographic hardware and keying material to ensure the security of national communications and information systems.
• Inspect returned non-operational equipment to verify status and appropriate disposition.
• Coordinate with system managers regarding spares (systems and components) management.
• Coordinate shipments of non-operational equipment back to OEM facilities for repair.
• Other duties as assigned.

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