Posted 2 weeks ago
Secret
$94,728 - $161,038
Unspecified
Engineering - Systems
Vicksburg, MS (On-Site/Office)
Job Description
Join a Team that's Shaping the Future of IT Support
At BAE Systems, we're dedicated to delivering innovative solutions that make a meaningful impact. As a Principal Telecommunication Engineer for POTS Telecom, you'll play a critical role in supporting 24/7/365 remote operations of the Enterprise Service Desk (ESD) Plain Old Telephone Service (POTS) telecom systems for a large government enterprise contract, serving the customer. This is a unique opportunity to work on mission-critical telecom systems, ensuring reliable voice and digital initial contact support for all IT-related contacts. Aligned with federal standards like NIST, FISMA, and ITIL 4 practices, you'll maintain telecom infrastructure, resolve incidents swiftly, and enhance service availability to support mission-critical IT communications in a high-volume, always-on environment.
As a senior telecommunication engineer, you'll be responsible for operating and monitoring 24/7/365 ESD POTS telecom systems, providing remote initial contact support, and performing first-call resolution activities. You'll diagnose and resolve common POTS telecom problems, escalate complex issues to Tier 2 support, and conduct routine maintenance, configuration changes, and testing of POTS systems. Your expertise will help drive seamless integration, compliance, and secure telecom operations.
In this role, you'll have the opportunity to work on exciting projects, including the development of POTS telecom solutions that support mission-critical initiatives. You'll collaborate with stakeholders to integrate POTS support with broader IT services, contributing to knowledge bases and process refinements aligned with ITIL incident management. If you're passionate about telecom engineering, and have a strong track record of delivering results, we want to hear from you.
Location:
Required Education, Experience, & Skills
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $94728 - $161038
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Join a Team that's Shaping the Future of IT Support
At BAE Systems, we're dedicated to delivering innovative solutions that make a meaningful impact. As a Principal Telecommunication Engineer for POTS Telecom, you'll play a critical role in supporting 24/7/365 remote operations of the Enterprise Service Desk (ESD) Plain Old Telephone Service (POTS) telecom systems for a large government enterprise contract, serving the customer. This is a unique opportunity to work on mission-critical telecom systems, ensuring reliable voice and digital initial contact support for all IT-related contacts. Aligned with federal standards like NIST, FISMA, and ITIL 4 practices, you'll maintain telecom infrastructure, resolve incidents swiftly, and enhance service availability to support mission-critical IT communications in a high-volume, always-on environment.
As a senior telecommunication engineer, you'll be responsible for operating and monitoring 24/7/365 ESD POTS telecom systems, providing remote initial contact support, and performing first-call resolution activities. You'll diagnose and resolve common POTS telecom problems, escalate complex issues to Tier 2 support, and conduct routine maintenance, configuration changes, and testing of POTS systems. Your expertise will help drive seamless integration, compliance, and secure telecom operations.
In this role, you'll have the opportunity to work on exciting projects, including the development of POTS telecom solutions that support mission-critical initiatives. You'll collaborate with stakeholders to integrate POTS support with broader IT services, contributing to knowledge bases and process refinements aligned with ITIL incident management. If you're passionate about telecom engineering, and have a strong track record of delivering results, we want to hear from you.
Location:
- This candidate shall be located within 50 miles of Vicksburg, MS. #Castle-Net
Required Education, Experience, & Skills
Required Education, Experience, & Skills
- Bachelor's degree in Information Technology, Telecommunications Engineering, Computer Science, or a related field (or equivalent experience)
- 6+ years of experience in POTS telecommunication engineering and operations, with hands-on expertise in 24/7 remote support, first-call resolution, and voice/digital contact handling in government or large enterprise environments
- Proven track record providing initial contact support for IT-related telecom issues, including POTS systems for high-volume operations
- Active DoD Secret Clearance (must be current and transferable)
- Strong knowledge of federal telecom standards (e.g., NIST 800-53, FISMA) and ITIL practices for service desk and incident management
- Proficiency in POTS telecom tools (e.g., Cisco PBX, Avaya systems) and monitoring software for voice/digital communications
- Excellent customer service, troubleshooting, and communication skills for remote support in 24/7 rotations
Preferred Education, Experience, & Skills
Preferred Education, Experience, & Skills
- ITIL 4 Foundation certification
- Experience supporting telecom systems, including hybrid POTS/VoIP integrations and ESD operations
- CompTIA Security+, 5G Technician (5GT) or similar certification
- Background in digital communications (e.g., email/SMS gateways) and scripting for automation (e.g., Python for call routing)
- Master's degree in a relevant field or additional certifications
Pay Information
Full-Time Salary Range: $94728 - $161038
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
group id: 10122330
At BAE Systems, our ethos is etched in purpose – a purpose that binds us to protect those who protect us, to unite our community of colleagues and customers, and to drive forward the growth and development of our exceptional team members. Guided by unwavering commitment, we stand shoulder to shoulder with our defenders, fostering an environment where purpose isn’t just a statement, it’s our shared heartbeat.
